At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are searching for a dynamic self-starter to join us in our Deer Park Office as of our Business Quality Control Rep. This role is in our Customer Communication Division, which offers a full range of multi-channel communications solutions, such as integrated print, mail, and digital solutions for transactional, marketing and compliance communications. You will engage in monitoring emails, job queues, and manual requests which require quality control task/review to be performed within a set timeline (Service Level Agreement). The associate is expected to be able to perform duties within more than one process/product and utilizing multiple platforms. Within this role there is also the need to work on reporting at a basic level.
Want more jobs like this?
Get jobs in Kingston, NY delivered to your inbox every week.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandgiven the flexibility to work remote.
Responsibilities
- Review and monitor the quality of electronic and printed Proxies and Transfer Agent documents, to include high profile jobs.
- Utilize web and mainframe applications to do proper quality testing.
- Interact effectively with various departments to provide feedback on review results on a timely manner.
- Follow department procedures to ensure quality work on all tasks.
- Assist in the development of new procedures for quality assurance and offer suggestions for improvement.
- Provide timely analysis and feedback to management/ peers regarding potential issues.
- Must be able to multitask between report and processes
- Responsible for ensuring all review productivity is accurately and timely logged into sharepoint and/or shared server folder locations
- Maintain 100% accuracy on all quality control or audit processes conducted
- High School/Associate's degree or equivalent experience preferred.
- Experience in Quality Assurance or Quality Control is preferred.
- Strong Verbal and written communication skills
- Proficient in Microsoft Office applications (Including Outlook and Excel)
- Proficiency in time management, organizational, interpersonal skills
- Able to work in a high pace and high-volume environment
- Ability to work independently and execute job priorities under time constraints
- Ability to work overtime and weekends as needed
Bonus Eligibility:Bonus Eligible
Overtime Eligible
Benefits Information:Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings
#LI-PP1
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.