At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are seeking a dedicated and knowledgeable Application Support Engineer to provide advanced troubleshooting for our suite of products within a fast-growing IT team in Gdansk. In this role, you will be on the front lines of technical support, balancing customer interaction with in-depth problem investigation and resolution. You will help ensure that our critical business applications operate seamlessly by managing support activities, troubleshooting issues, and maintaining comprehensive documentation.
Key Responsibilities
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- Manage and Support our users for:
o A critical BI application (Upload Configuration Files ; Troubleshoot for data upload errors / issues; Preview
Environments; Gather Info for lists (usually python scripts / ruby scripts); Delete / Removals of sub environments or
users
o A Mutual fund sales support tool - Queries on completion of jobs, data accuracy, issues with data - Investigate, troubleshoot, reproduce and resolve customer issues with urgency and determine a resolution of the problem.
- Utilize various software tools, techniques, and processes to investigate and resolve problems.
- Clearly and completely document processes and problem resolutions.
- Contribute to and maintain the company knowledge base and code repositories with relevant information and software fixes
(scripts, recommendations, and so on). - Work to maintain a current working knowledge of the software products
- Educational background in Information Systems, Computer Science, or equivalent experience
- Proficiency in Oracle, T-SQL, and experience with Java or .NET
- Experience in managing a BI environment,
- Familiarity with Linux and JavaScript is a plus
- Experience with ticket management and documentation tools (e.g., JIRA, Confluence)
- Excellent analytical and problem-solving abilities
- Strong organizational skills with meticulous documentation practices
- Ability to multitask in a fast-paced environment
- Effective communication and interpersonal skills, with fluency in English
- Collaborative team player with the ability to work independently and cross-functionally
- Hybrid work environment emphasizing flexibility and work-life balance
- Inclusive culture that values diversity and respect for every individual
- Commitment to employee empowerment, professional growth, and well-being
#LI-Hybrid
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.