At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is hiring! We're seeking a Call Center Representative to join our stellar team. You will have the opportunity to support one of Broadridge's premier clients.
Responsibilities:
- Develops, implements and evaluates processes ensuring business goals and cost requirements are met
- Monitors, assesses and ensures high levels of productivity and delivery to achieve planned ROI
- Works with software and internet applications including performance issues, maintenance, system resources, and service and support internet sites.
- Provides outsourced operational/transactional business process support for clients.
- Ensures quality service and operational performance within the parameters of both the client needs and contract.
- Support for routine "back office" processes, data entry, order and application processing, document verification, accounting support and preparing mailings
- Performs administrative tasks
- Uses administrative, data organizing and coordination skills to complete work
- Performs duties according to established procedures
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- 1-2 years experience in client relations
- Strong written and interpersonal skills required
- Able to recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
- Understanding and application of procedures and concepts within own discipline and basic knowledge of other discipline
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.