Company Overview

Acerca de Bridgestone

Bridgestone Americas, Inc. (BSAM), con sede en Nashville, Tennessee, y Bridgestone Europa, Medio Oriente y África (BSEMEA), con sede en Bruselas, Bélgica, operan colectivamente como una región estratégica “Bridgestone West”. Esta región atiende las necesidades comerciales estratégicas de equipos en América, Europa, Medio Oriente y África. BSAM y BSEMEA son subsidiarias de Bridgestone Corporation, con sede mundial en Japón. Bridgestone y sus filiales desarrollan, fabrican y comercializan una amplia gama de productos y soluciones Bridgestone, Firestone y marcas asociadas para abordar las necesidades de una amplia gama de clientes e industrias.

En Bridgestone, siempre eres Libre para Ser

Creemos que las personas solo pueden brindar un servicio y una calidad superiores a los demás cuando pueden traer su yo más auténtico al trabajo. Creemos en defender todas las perspectivas, individualidades y equipos porque entendemos la importancia de ver el mundo y nuestro negocio a través de diferentes perspectivas. Estamos formando un equipo tan diverso como el mundo al que servimos.

Así que, muéstranos quién eres, porque quien eres es lo que necesitamos.

About Bridgestone 

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

At Bridgestone, you are always Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

So, show us what you are made of, because who you are is what we need.

Responsibilities

The primary responsibilities of this position are to support inbound customer calls and create the best experience possible while following the policies and procedures of the organization within a highly regulated environment.  

Essential Responsibilities: 

• Handle inbound customer calls
• Ensure you are well informed and know how to answer product related questions
• Ensure you are following all regulatory guidelines for the company
• Ensure you know how to defuse customer escalation
• Ensure you know how you are being measured as a representative and are able to perform to company standards on: talk time, wrap time, first call resolution, availability time, and others as determined in our Performance Management program
• Ensure you are following all company and department policies and procedures

#LI-Hybrid

Qualifications

1. English Language and Comprehension proficiency (B2+ or C1 Level)
2. Previous customer service experience
3. Proven track record of professionalism and openness to coaching and feedback
4. Excellent communication skills, both written and verbal
5. Work collaboratively with others to drive positive outcomes
6. Ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict
7. Ability to handle fast paced environment
8. Detail orientation with efficient focus on work activities
9. Working knowledge of Microsoft Office
10. Located within GAM

11. At least 1 year in current position. (internal candidates)

     

     

    Note: All internal candidates must inform and get aproval from their direct leaders about the interest of been part of the process.

 SKILL/KNOWLEDGE  

• Customer service oriented
• Great communication skills
• Effective communicator - verbal & written
• Professionalism and openness to coaching and feedback 

Qué ofrecemos como compañía

En Bridgestone, lo que realmente importa es generar oportunidades de co-creación, mientras fomentamos tu curiosidad y creatividad para hacer que la movilidad sea más segura, eficiente y sostenible para las generaciones presentes y futuras.

Cualquiera que sea el rol que desempeñes, cuando representas a Bridgestone, eres un/una integrante valioso/valiosa de equipo y parte de nuestra misión más amplia de “Servir a la Sociedad con Calidad Superior”. Te ofrecemos más que solo un pago competitivo; también te proporcionaremos:

• Una experiencia de incorporación atractiva y de apoyo para garantizar una transición sin problemas a nuestro equipo.
• La oportunidad de desarrollarte y crecer, a través de capacitación y mentoría continua.
• Actividades de Responsabilidad Social Corporativa.
• Un entorno de trabajo verdaderamente global, dinámico y desafiante.
• Agilidad y efectividad en el trabajo y la vida personal y su bienestar a largo plazo.
• Un equipo diverso e inclusivo.

Bridgestone se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo. Es nuestra política considerar para el empleo a todas las personas independientemente de su edad, color, origen, discapacidad física o mental, raza, religión, género, orientación sexual, identidad y/o expresión de género, información genética, o cualquier otra característica protegida por las leyes federales, estatales o locales.

What we offer

At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.

Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”. We offer you more than just competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.