At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
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If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
The Financial Systems team oversees the ongoing enhancement of Braze’s Financial platforms, data, security and operating procedures. At our core, we are system optimization people. While we are committed to providing outstanding end-user support, our primary objective is to find and fix inefficiencies, enabling functional teams to perform at levels they never thought possible. As a team, we care about end-user satisfaction, agile methodologies, and system integrity. To the company, we provide internal technical support, deliver system enhancements, and lead digital transformation projects.
We are seeking a motivated and detail-oriented Financial Systems Specialist to join our Financial Systems team. In this role, you will be the first point of contact for users experiencing technical issues with our financial systems. You will provide exceptional customer service, troubleshoot problems, and ensure that our financial systems operate smoothly. This position is ideal for individuals with a passion for technology and people, who are looking to grow their career in a dynamic environment. You care about the integrity of the system, and put the needs of the end-users, functional teams, and the business first. You will work closely with the System administrators and the Senior Manager of Financial Systems to deliver production support to fellow Braze employees using Coupa, NetSuite and more financial applications..
WHAT YOU’LL DO
- Respond to incoming support requests through our ticketing system, providing timely and effective assistance.
- Troubleshoot technical issues related to financial software application and integrations.
- Create and maintain knowledge base articles, including user guides, administration guides, and training materials to assist users and improve team efficiency.
- Maintain accurate records of support requests, resolutions, and user interactions in the ticketing system.
- Communicate effectively with users regarding the status of their requests.
- Work closely with system administrators, engineers and business analysts to escalate complex issues that require system development and test new features as part of major releases.
- Assist in onboarding new users by providing training on financial systems and best practices.
- Monitor system performance and report any anomalies or recurring issues to the appropriate technical teams for further investigation.
- Gather user feedback on system functionality and support processes to help identify areas for improvement..
- Ensure adherence to company policies and procedures, particularly regarding change management, data security, and confidentiality.
- Where necessary, assist with creating documentation for audits.
WHO YOU ARE
- Must have at least 2 years of experience working in Coupa or NetSuite.
- Must have excellent problem solving and critical thinking skills.
- Must have exceptional verbal and written communication skills, a strong attention to detail, and outstanding organizational skills.
- Enjoys seeking and sharing knowledge, challenging the status quo, and identifying opportunities for improvement.
- A team player with the ability to build strong relationships across cross-functional teams.
- Familiar with financial systems, accounting software, and general IT troubleshooting. Basic understanding of databases and reporting tools is a plus.
PREFERRED QUALIFICATIONS
- Experience with ticketing systems (e.g., Jira ServiceDesk, Zendesk, ServiceNow) and remote support tools.
- Experience implementing Coupa in the technology or financial services industries.
- Familiarity with creating and maintaining documentation in Confluence.
- Experience with compliance frameworks, including SOX and SSAE16 SOC.
WHAT WE OFFER
Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.
From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.