At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
Want more jobs like this?
Get Account Management jobs in New York, NY delivered to your inbox every week.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
Braze is a fast-paced, growth-oriented company, and to sustain this peak performance, our go-to-market teams must be highly productive. As a Customer Experience (CX) Enablement Manager, you will be responsible for designing, developing, and implementing training programs that equip our post-sales teams with the knowledge and skills needed to deliver outstanding service to our customers. You will collaborate closely with various stakeholders to ensure our teams are well-prepared to meet customer needs and drive product adoption.
Key Responsibilities:
- Partner with the GTM Onboarding team to re-imagine onboarding for CX teams. In year one of this role, your primary objective will be to improve the new hire experience and decrease ramp time for CX
- Develop and deliver comprehensive training programs- primarily for Customer Success and Global Support teams, focusing on product knowledge, customer engagement strategies, and support best practices
- Create engaging training materials, including presentations, e-learning modules, and documentation that cater to different learning styles
- Schedule and lead live onboarding workshops and certifications for new hires, ensuring the delivery aligns with business needs and expectations
- Administer and grade assignments and certification assessments promptly, ensuring consistent standards and providing high-quality feedback
- Manage the end-to-end logistics for the onboarding program, including coordination with Subject Matter Experts (SMEs) for specialized content presentations
Content Management & Development
- Maintain and update training materials built for the CX team, both live and within the eLearning platform (Seismic Learning) to ensure accuracy and relevance
- Redesign or create new content in collaboration with SMEs, ensuring materials reflect current business processes, tools, and strategies
- Ensure continuous improvement of content to meet evolving business need
Program Management & Stakeholder Engagement
- Actively engage with CX team members, monitor their progress, and provide follow-up communications to ensure they remain on track and engaged with the program
- Provide regular feedback on onboarding program performance to the broader enablement team, identifying opportunities for enhancement and continuous improvement
- Keep hiring managers updated on new hires’ progress to ensure they can provide additional support during the onboarding journey
- Partner with other GTM team Enablement & Productivity team members to gather key inputs from stakeholders and align on strategy and approach to execute
Data-Driven Enablement
- Track key KPIs to measure the effectiveness and impact of programs using both qualitative and quantitative data
- Leverage data insights from new hires’ performance and feedback to optimize onboarding experiences
- Ensure alignment between the programs you deliver and business Goals, identifying and prioritizing areas for support or improvement
Collaboration & Cross-Functional Partnership
- Work closely with the Enablement & Productivity team to integrate the latest enablement content into the existing programs, where appropriate
- Partner with SMEs and other teams across the organization to ensure alignment between onboarding content and the latest processes, tools, and business strategies
- Participate in broader team initiatives, such as sales kick-offs or other larger training events, to provide support and deliver relevant content where appropriate
WHO YOU ARE
- 5+ years combined experience in Sales/ GTM Enablement, Customer Success and/ or GTM readiness, Productivity, or Sales Operations
- Subject matter expertise in sales processes, tools, methodologies, and techniques
- Strong communication, facilitation and influence skills
- Exceptional relationship management skills with senior stakeholders
- Strong collaboration and problem-solving skills
- Confidence when presenting in front of large groups
- Proven track record of producing and hosting enablement events, leading advanced sales training driving adoption of best practices, and measuring the impact of productivity programs at scale
- Flexibility and ability to pivot to new demands with a high sense of urgency
- Demonstrated leadership in delivering results with large-scale, cross-functional teams
- Experience working with Learning Management Systems and other related systems and processes
- Ability to conduct analyses, translate results to digestible communications, including messages and presentations
- Light travel
- Business fluent English. Additional languages are an advantage
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $128,700 and $151,200/year with an expected On Target Earnings (OTE) between $143,000 and $168,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.