For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom.
The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI.
About the Role
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We’re seeking a Customer Success Manager to join our Customer Success team!
In this role, you will
- Manage and be accountable for the success of partner schools from onboarding through renewal.
- Successfully identify growth opportunities, initiating conversations regarding expansion and growth with our current customers in your territory, and upselling partner resources in subscribed schools.
- Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators.
- Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process.
- Communicate consistently with district and school leaders to ensure the ongoing use of BrainPOP, gather feedback, relay new features, and address. Monitor and maintain high levels of customer satisfaction while managing partner expectations.
- Join others in Customer Success to develop innovative ways to leverage technology to communicate and prop up all of BrainPOP’s users.
- Work united with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts.
You Are
- Passionate for driving change in education.
- A strong problem-solver with analytical skills to help districts overcome barriers and maximize the use of BrainPOP.
- An outstanding verbal and written communicator with audiences of all levels.
- A strong listener with questioning skills to understand customer needs and obstacles comprehensively.
- An adaptable self-starter who is skilled at creating structure in ambiguous environments.
On Your Resume
- 2-3+ years experience in EdTech software sales and/or account management in K-12
- Experience managing a high volume BoB
- Proven capability in identifying value-based opportunities for the partners; advocating partner needs internally and externally.
- Experience with software implementations ( K-12 is a plus)
- Experience with a CRM (Salesforce preferred) and the ability to forecast and create reports to inform management about strategic decision-making.
- Ability to manage projects with some complexity from end to end
- Experience in a K-12 district is a plus.
Location:
The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.
We can employ individuals residing in the following approved hiring states:
- Arizona
- California
- Connecticut
- Florida
- Georgia
- Illinois
- Massachusetts
- Missouri
- New Jersey
- New York
- North Carolina
- Ohio
- Oregon
- Pennsylvania
- Tennessee
- Texas
#LI-DNI
Life at BrainPOP
At BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth.
Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives.
We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer.