Overview

Bradshaw Home is seeking a detail-oriented and proactive Deductions Analyst to join our team. In this role, you'll play a critical part in managing shortage and overage claims, ensuring accuracy in deductions, and driving root cause analysis to support operational improvements. With a strong focus on collaboration, problem-solving, and data analysis, this position offers an opportunity to make a meaningful impact within a dynamic and supportive environment.

Duties and Responsibilities

1. Review current shortage/overage claims for every customer.
2. Coordinate with customer service, operations and other departments to process shortage/overage claims accordingly.
3. Providing customer service with the information (item, qty and price) needed to issue credit for valid shortage deductions in a timely manner.
4. Work with Operations and other departments on root cause analysis of shortages/overage chargebacks including resolution implementation.
5. Maintain a log of shortage/overage claims for all customers.
6. Review/challenge shortage/overage claims in Deduction Management System.
7. Collect supporting documents, research and present findings to management on a weekly basis.
8. Ensure worklist is being reviewed in a timely manner.
9. Update reviewed claims with any research or supporting backup documentation.
10. Approve and deny shortage/overage deductions in Deduction Management System once reviewed with management.
11. Gather supporting claim information from the various portals (Imigit, Load Proof, Manhattan SCI, JDA QA).
12. File claims on customer portals for invalid shortage deductions and process customer bill backs for invalid shortage deductions.
13. Communicate any Deduction Management System errors or missing information to Accounting Department.
14. Summarize shortage/overage deductions monthly and review with the department responsible for correcting the issue(s), including by site.
15. Provide management with trend analysis on shortage chargebacks.
16. Perform additional duties as requested.

• High school diploma or GED
• 2-3 years of relevant experience in an office environment
• Working knowledge of Microsoft Office Suite; Outlook, Excel, Word, PowerPoint, and Access. In addition, Teams, Smartsheet.
• Intermediate excel skills; pivot tables and vLookUps
• Experience working with an order management software, Deduction Management System (HighRadius) and ERP (Netsuite) system and other company systems applicable.
• Experience with Freight Carriers - POD's, BOL's Lumpers receipts.
• Comfortable multi-tasking and prioritizing tasks without guidance
• Ability to contribute positively as part of a team, helping with various tasks as required.

• Excellent written and verbal communication skills, with the ability to effectively and persuasively communicate both internally and externally.
• Strong work ethic with a "never-settle" attitude
• Strong organizational skills
• Demonstrated ability to multi-task, problem solve and maintain professional in stressful situations.
• Demonstrated sound judgment and decision-making skills with a results-oriented approach
• Strong problem-solving skills with the ability to identify and analyze complex problems, to develop, evaluate options, and implement solutions.
• Excellent organizational skills with the ability to prioritize and multitask effectively.
• Strong attention to detail
• Self-starter with high energy
• Commitment to the job
• Some travel may be required

• Competitive Pay
• Medical, Dental and Vision
• 401(k)
• Holiday Pay
• Paid Time Off

• Monday through Friday from 8:00am to 5:00pm (flexible).