At Bozzuto, every member of our organization shares an unyielding desire to promote goodness for those around them. We do this every day as we design, build, manage, and maintain one-of-a-kind residences, as well as through an array of support and consulting services. Building community within our organization enables us to build better communities for all.
Everyone at Bozzuto is focused on delivering expectational experiences to all of our stakeholders, including our own associates. Our work inspires us to be our best in each of our roles, living out a spirit of community within a welcoming and inclusive workplace. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we're inspired and empowered to reach higher, achieving our fullest professional and personal potential, and be truly extraordinary.
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Primary Responsibilities:
You work to create value for ownership by helping to achieve the operational and financial goals for the property as well as maintaining strong resident relations. You will do this by managing renewals, overseeing apartment leasing, resident retention activities and assisting with property operations.
As a Residential Manager, your primary responsibilities include:
- Follow up on all resident inquires and issues.
- Ensure team delivers superior customer service.
- Effectively and professionally resolve conflict
- Initiate lease renewal letters within 90 days of lease expiration date.
- Timely follow up on all resident and lease issues.
- Manage resident event planning activities.
- Coach and motivate sales team to meet or exceed occupancy targets by driving an aggressive sales effort.
- Maintain close ratio no less than 30%.
- Ensure team manages 100% of leads and completes a minimum of 3 follow ups per lead.
- Create and manage marketing and outreach programs.
- Maintain a high performing, customer focused team by developing the team and providing ongoing learning opportunities for skill building and career advancement.
- Develop programs and incentives that foster high team morale.
- Maintain turnover at equal to or less that budgeted rate.
- Document and alert Property Manager to all performance issues immediately.
- Enforce company and/or property dress code.
- Complete and submit to management and ownership all required weekly reports, month-end reports and market surveys.
- Ensure all deposit accounting is completed in a timely fashion.
- Ensure daily site inspections are completed and all issues addressed.
- Prepare and manage staff schedules
- Organize and maintain all lease files.
- Conduct quarterly lease audits.
- Manage renewal paperwork.
- Assist with any budget preparation.
What You Bring to Us:
- A BA/BS degree
- 1-3 years of experience in the Property Management industry, with a proven track record of meeting or exceeding requirements of the job
- Strong Financial Analysis, Budgeting, P&L Management skills
- Experience in luxury or market-rate segment is preferred
- Experience should include some knowledge of industry software systems; preferably Yardi
This position is eligible for additional bonus opportunities.
Salary Range
$60,000-$65,000 USD
When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver exceptional experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.
Working on our team and in this position, you can expect:
- Competitive compensation.
- Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
- Paid leave. We provide 20 days of paid time off plus holidays.
- Retirement planning. We offer a 401k program with a company match.
- Tuition reimbursement. Plus, many other programs to support career development and growth.
- A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.
Bozzuto is proudly an Equal Opportunity Employer.