At Bozzuto, it's all about experience. Whether it's the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we've been creating inspiring, engaging and vibrant communities for three decades.
Why do we do it? Because home is where aspirations are pursued and memories unfold. We believe in the power to impact the lives of the people we touch through the delivery of extraordinary experiences.
Primary Responsibilities:
You set the first impression of our community. As a Doorman, your confident deliver of a superior customer experience by assisting and greeting residents and visitors to the property will lead you to be successful in this role. You contribute to achieving and increasing the property's targeted resident retention goal by building a sense of community for the residents of Bozzuto's luxury apartment homes
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As a Doorman (Monday-Friday, 12p to 8p), your primary responsibilities include:
- Welcoming and acknowledging each resident, visitor, contractor, vendor, and fellow employee, with a warm smile and friendly greeting
- Superior knowledge of the areas' community attractions and local amenities; anticipating residents' needs, providing recommendations and assistance with directions, restaurant reservations, transportation services, etc.
- Remaining calm, professional and courteous when handling situations where residents or vendors may be upset or dissatisfied
- Utilizing outstanding interpersonal and communication skills
- Understanding of building emergency procedures and their role in an emergency situation, report any accident, maintenance issue, safety or security concern immediately
- Maintaining accurate key control log and manage online system for resident/guest access to elevators, club areas etc.
- Logging, auditing, and delivering packages as needed
- Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
- Strong ability to assess a situation, show good judgment, and resolve conflicts for residents all while delivering exceptional customer service
- Prioritizing tasks in an ever-changing environment and meticulously following up with everyone
- Playing an active role in making certain the premises are impeccable, ensuring highest standards are being maintained
- Availability to work Monday through Friday from 12p to 8p
- 1+ years' experience in a hospitality, retail, travel or hotel environment
- Experience working as a Doorman, Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role
At the core of our business is the talent on our teams, and we are committed to taking care of the teams so they can deliver great experiences to our residents. In addition to an award-winning culture and amazing work spaces, Bozzuto offers a wide range of programs to support the overall health of you and your family. Our benefits take into consideration everything from career development, retirement, family matters and health and wellness. Working on our team and in this position, you can expect:
- Competitive compensation. Salary range: $41,600-$43,680 (plus additional bonus opportunities)
- Health & Wellness Benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
- Paid Leave. We provide 20 days of paid time off plus holidays.
- Retirement Planning. We offer a 401k program with a company match.
- Tuition Reimbursement. Plus many other programs to support career development and growth.