What is Box?
Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
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Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.
Why Box needs you:
Box is quickly growing our offering of innovative products to an increasing number of customers worldwide. A best-in-class product, an increased product offering, and an unprecedented level of partnerships, leads to strong growth in the volume and complexity of our sales orders. Sales Data Management is a global team with the huge responsibility of operationalizing and improving the efficiency of an always-changing and increasingly complex sales ecosystem of products and channels. It is crucial that we have a strong, self-motivated individual that is able to work independently but collaboratively, while maintaining alignment with global policies and practices, and fostering positive relationships with sales and other internal departments. It sits at a most important position at the intersection of Sales, Finance, and Legal, and plays a key part in advancing sales orders into executed big wins.
What you'll do:
- Review sales orders for completeness and accuracy, and ensure all orders are validated according to internal operations guidelines and policies.
- Conduct timely and accurate SFDC booking for all sales orders, meeting both Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Act as subject matter expert to advise Sales on global best practices and guidelines for deal structure, booking, and order acceptance policies.
- Apply general policies and procedures to new and unfamiliar scenarios, pivoting quickly and using strong decision-making skills to adapt to and thrive in an ever-changing environment.
- Provide best-in-class support and customer service to sales and other internal partners with strong communication and collaboration skills whether working over email, chat, or in person.
- Work closely with multiple teams in Sales, Legal, and Finance to resolve any order or booking issues and to develop approaches for new sales scenarios and business needs.
- Support month-end-close reconciliation activities between our booking (SFDC), billing (Zuora) and quoting (CPQ) systems to ensure the quality and accuracy of our internal and external-facing data.
- Understand the integration and able to create reports and analyze data cross our systems, and able to identify system issues when it occurs.
- Support NPI by designing test cases, conducting UAT and providing feedbacks to the system engineering team.
- Work closely with Go To Market, Enterprise System team to identify and troubleshoot any system issues and to implement system enhancement.
Who you are:
You have strong customer-service and communication skills, enjoy working cross-functionally to solve new and complex problems, are able to synthesize details, general guidelines, and interdependent policies, and are comfortable using that information to make well-founded decisions with wide-spread implications and high visibility.
- BA/BS or equivalent 3/4-year degree required.
- 1-2 years of previous experience in Sales Operations, Order Management, Finance, and/or Business Analysis
- Salesforce experience is strongly preferred, Zuora, CPQ systems, Excel, Knowing Box are a plus.
- Must speak English proficiently
BENEFITS
Check out the overview of the benefits and additional perks offered at Box.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice .
For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice .
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice .
For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice .
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