What is Box?
Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.
By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
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Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.
Why Box needs you:
We're looking for a highly motivated, hands-on individual to join the Revenue Operations team as an Order Management Specialist. In this role, you will be required to review orders, provision customer accounts, and ensure proper billing of Box's products and services. Additional responsibilities include working cross-functionally with our Sales, Accounting, and Legal teams, working through complex deal structures, and assisting with various projects across the business. A successful candidate must have the ability to operate effectively and think creatively in a fast-moving environment as well as the desire to contribute to a hardworking team.
What you'll do:
- Daily processing of orders submitted by customers and/or reseller partners. This includes provisioning services and billing.
- Participate in month-end close activities including reconciling and resolving variances detected across of our sales, provisioning, and billing systems.
- Have a strong understanding of our back-end systems including Salesforce and Zuora and propose improvements to processes where applicable.
- Use systems knowledge to create ad hoc reports and conduct thoughtful data analysis
- Support NPIs through defined best practices. Partner with Business Analysis and Enterprise Systems teams to design business requirements and complete UAT.
- Work cross-functionally with Sales Operations, Technical Accounting, Deal Desk, and Legal to review non-standard order arrangements. Ensure no adverse financial, business, or legal implications are associated with orders.
- Coordinate with various teams across Revenue Operations both internationally and domestically as it relates to order processing, collections, revenue recognition, and billing support.
Who you are:
- BA/BS or equivalent in (Business Administration, Finance, Accounting - plus)
- 1-2 or more years of order management experience or similar operational experience
- Experience with Salesforce strongly preferred
- Experience in systems such as Zuora, Apttus, Netsuite, - plus
- Attention to detail and ability to practice good judgment while ensuring policy and processes are followed.
- Ability to understand business requirements and solve problems that may arise
- Self-motivated and self-managed - able to think independently, creatively, and opportunistically
- Overly organized, great attention to detail, and strong verbal and written communication skills.
BENEFITS
Check out the overview of the benefits and additional perks offered at Box.
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice .
For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice .
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