12 month work placement as part of degree | Central London based (Old Street) | July 2025 start date | £27,500 per annum

WHAT IS BOX?

Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

• Make a similar business impact as our previous cohorts of placement students: hear from our previous placement students!
• You will contribute directly towards improving customer retention rates across EMEA markets through your involvement in strategic initiatives driven by Customer Success leadership. Join us today as we strive towards delivering exceptional customer success experiences!
• You'll be working directly on customer activities and learning practical skills alongside experienced Box Customer Success Managers based across EMEA (Paris, Munich, Amsterdam and London)
• Achieve broad exposure to a spectrum of Customer Success Responsibilities spanning from customer engagement, analytics, project management and coordination, product adoption - providing you with comprehensive skills development opportunities that will benefit your future career growth
• Being based in a EMEA HQ you get to experience from the inside on how a high growth cloud SaaS technology company works
• Had a lot of fun along the way! #lifeatbox

• Customer Engagement
• Product Adoption And Optmization
• Project and Customer Programme Management
• Data Analytics to drive customer outcomes

• Play a supporting role in client-facing activities with Customer Success Managers - such as coordinating product innovation awareness campaign, posts on Box Community, marketing events drive & follow up, end user outreaches to address churn risks and grow our customer base. articulate value realized for their businesses
• Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers.
• Not every day will be the same as each customer has unique needs, you will have opportunity to work on real business challenge across multiple industries and organisation sizes.

• Prepare reports on customer health metrics and provide insights for improvement. Work with the CS team to collect, process and analyze qualitative and quantitative data, to enable CSMs & CS leadership to make better decisions and enhance operational rigor
• Identify new ways to have strategic engagements with customers and drive improve outcomes.
• You will leverage our Business Analytics team and multiple tools and software to complete this activities gaining great skills highly desirable in the industry.

• Get involved in cross functional initiatives and projects sponsored by CS leadership in order to drive key adoptions (e.g. AI)
• Collaborating closely with internal teams such as Sales, Marketing , Consulting, Support, and Product Development to ensure seamless customer experiences.
• Create content for both internal communications (e.g. All hands and QBR decks) and external use (email, community posts, preparing customer slides, customer research). Ensure that the content is engaging, informative, and aligned with the company's brand voice and customers' needs.

• Take ownership of a project focused on improving internal processes related to customer engagement. Identify areas where processes can be streamlined or optimized to enhance effectiveness in engaging customers more efficiently.
• As Box is accelerating its product innovation and disrupting the Content Management space, you will have opportunity to be agile - quick to experiment and live up to the Box value "Take risks. Fail fast." You will bring fresh pair of eyes who can help us continue to build a best-in-class Customer Success programme.

• To be eligible you must be an undergraduate student in a placement year course returning to study Autumn 2026, you also will need to have the right to work in UK already in place.
• Communication: you are known for building strong relationships in and outside of your core studies.
• Drive: you demonstrate a level of resilience to overcome objections and have a "can do" attitude to delivering personal goals.
• Team Player: you are a team player and customer advocate motivated by helping others succeed.
• Attention to detail: everybody makes mistakes, even the most detail oriented employee. You will be detail oriented by nature, able to fail fast and prioritise effectively ensuring quality on sometimes tight deadlines.
• Additional languages such as French or German is a plus but not required.
• If you are studying something Business ,Technology or Management related it would be a plus, however from experience you don't need a specific degree background to be successful as a placement student in Box.

1. Submit CV
2. Video Interview with a member of recruitment team
3. Video Interview with the hiring manager
4. Video Interview with another specialist from your potential team