To execute this transformation, we need Product Owners as leadership roles; someone who is customer-centric and enjoys working with teams to design and deliver exceptional products to customers, as well as taking end to end ownership of Squad goals, product roadmaps and assessing end value delivery. You will lead a Squad and work directly with its members to prioritize and manage what needs to be done and by when. Working with Squad members without line management authority over them will be key-you are a servant-leader and embody that in how you approach the work. You will coordinate closely with your Chapter Lead Product Owner to stay aligned on business goals defined by our Portfolio Lead and make sure your Squad is progressing and delivering against them. You will also represent the voice of the customer, whether internal or external, and make sure that Squad members understand their needs and preferences. To get this work done, you will own and prioritize the backlog of user stories that your Squad members will use to inform their work, and be responsible for supporting and motivating your squad members
Among your responsibilities, you will:
Deliver business results and customer value

Ensure that the product is built in an incremental way, releasing new working features at the end of each sprint and creating value for the customer

Track product performance and Recruiting function feedback to inform future work

Deliver on specific and measurable OKRS and KPIs to be defined for your Squad

Manage relevant product budget process and support the Portfolio Lead in engaging with the funding process

Serve as the voice of customer or end-user

Translate the voice and needs of customer into user stories, engaging users, stakeholders and cross-functional product teams as needed

Engage in continuous discovery (e.g., via surveys & interviews) to understand customer needs

Leverage empirical and qualitative data to assess feature performance and inform prioritization

Determine tradeoffs involving customer value, cost, and speed to execution

Represent customer needs to ensure they are understood and integrated into the Squad's work

Proactively seek customer feedback to learn and better understand their needs and requirements

Facilitate product demos to empower Squad members with real-time feedback from customers & stakeholders

Oversee what is delivered by the Squad and when

Own upstream / downstream impact to other products to proactively manage dependencies, and prioritize most critical priorities

Ensure that our products meet latest enterprise architecture requirements

Seek the most cost-effective route to delivery, especially through PoCs for discovery

Prioritize work through a well-organized backlog of user stories and clearly communicate what needs to be done and by when

Define and clearly communicate acceptance criteria for output based on business & customer needs

Support and enable the Squad to get its work done

Regularly engage with the Squad to offer feedback on work-in-progress and clarify requirements

Engage with Chapter Leads regarding resourcing and functional expertise required in Squad

Provide feedback as part of performance management of Squad members and other members of the Portfolio

Set an overall vision to direct and inform the Squad's work

Work closely with the Chapter Lead Product Owner and Portfolio Lead to understand and drive alignment on the Portfolio's business strategy, goals, and objectives

Translate Portfolio objectives and Knowledge functional input into a clear vision (e.g., via OKRs, KPIs, sprint goals) for your Squad to inform the creation and prioritization of the Squad's backlog of work

Share information about the Squad's output and priorities with other Product Owners to ensure alignment across the organization

Enable the organization's new way of working

Model behaviors to support the organization's transformation to a new way of working

Actively create and maintain a Squad culture based on the organization and Agile behaviors

Provide informal and formal feedback within context of larger performance management system

YOU'RE GOOD AT

Being customer-focused and dedicated to understanding and learning about customer needs and requirements

Operating with a transparency mindset, communicating clearly and openly

Being comfortable leading, directing, and empowering team members without formal management authority

Working with ambiguous requirements and multi-disciplinary teams

Influencing stakeholders up to the senior levels of the organization

Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs

Learning and adapting - you are an eager and consistent learner, open to feedback and interested in continuous improvement; you thrive with change & ambiguity

Prioritizing and working in a fast-paced, collaborative and service-oriented environment

Working with a virtual team spread-out across time zones

YOU BRING (EXPERIENCE & QUALIFICATIONS)

10-12+ years' relevant experience as Product Owner or another similar role with a good understanding of agile principles & ways of working

Agile Certifications, preferably Scrum.org (Professional Scrum Product Owner) or Scrum Alliance (Certified Product Owner) or experience in other Agile roles (Agile Agile coach, Scrum Master) a plus

Good understanding of technology enabled business transformation; delivering enterprise-level IT and Digital projects; and recruiting technology and wider tech landscape (including AI, SaaS tools, middleware/integration technologies)

Divergent thinker who can converge ideas into tangible products

Limitless curiosity and drive to deliver innovative products through a simple and intuitive user experience

Exceptional communications, stakeholder management, and team management skills

Technical background in building generative AI solutions or web applications is a plus

Experience in Knowledge Management, generative AI, web application development, UX/UI, and/or API design is a plus

YOU'LL WORK WITH

Every member of your squad, for which you will be its servant leader. This includes:

Scrum Masters, which will act as your right hand to remove impediments and will assess you in dealing with the different artifacts and ceremonies

Other Product Owners within BCG, to share best practices and ensure alignment between squads and a culture

Agile Coaches, with whom you will share passion about Agile ways of working and with whom you will shape promote business agility (within your teams and in the whole company)

Stakeholders of the Knowledge Portfolio, end customers and senior firm members including MDPs, Senior Directors, & Directors

The broader Knowledge Portfolio - Product Portfolio Lead (PPL), Technical Area Lead (TAL), other Product Owners (including other Knowledge POs), Chapter Leads, and all Squad Members - as well as members of other Portfolios within BCG, esp. Design Studios, Finance and HR

* BCG staff-our end customers