WHAT YOU'LL DO
As a conscientious and service-oriented IT Service Specialist, you'll support the employees in our Munich office in regard to all questions relating to information and telecommunications technology in our Microsoft-based corporate environment. This includes installing, configuring, and commissioning hard- and software components and ensuring that they function properly, as well as training and advising users. Furthermore, you'll document your tasks in our ticketing system and prepare technical documentation, instructions, and best-practice descriptions. You'll support videoconferences and in-house events and perform logistical and administrative tasks in the IT environment, such as the acceptance and inventory of goods. As a member of our global second-level IT service team, you'll work together closely with other internal IT functions and external service partners, ensuring the implementation and smooth operation of local, regional, and global IT solutions and projects.
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YOU'RE GOOD AT
Your technology affinity and service and customer orientation are stronger than average.
Your work style is characterized by very high standards of quality as well as self-initiative. You're eager to take on responsibility.
Your talent for coordination, organization, and improvisation, along with your solution-oriented approach, set you apart.
You score points with your meticulous attention to detail, and meeting deadlines is a matter of course for you. But you also display patience and tact in stressful situations.
You're willing to learn continuously to further your IT knowledge and your career development.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
You have successfully completed professional training as an IT specialist, IT assistant, or similar.
You have at least 2 years of professional experience in IT support, ideally in a highly service-oriented and international corporate environment
You have sound knowledge of hard- and software, mobile devices, networks, and the latest Microsoft and Apple products (Windows, Mac OS, iOS, Microsoft 365, and cloud services).
You are comfortable interacting with people and have experience effectively communicating and presenting technical concepts to colleagues and staff.
You have excellent German and very good written and spoken English language skills
YOU'LL WORK WITH
You'll be part of the nine-member local IT Service Team in Munich and also work together closely with your other IT Service colleagues across our German and Austrian offices. The team is comprised of people with different professional profiles who complement one another perfectly. Your manager will assist you in familiarizing yourself with the company and developing professionally. You will also always be able to draw on the experience of your coworkers.
ADDITIONAL INFORMATION
GROUP SPIRIT
In the spirit of the Group, we're so much more than our daily business. You can also look forward to frequent team-building and office activities, from summer and sports to Christmas and social events.
WORKING LIFE
In the Group, you'll receive an attractive, competitive, and performance-based compensation package with fixed and variable components.
We support families with benefits such as tax-free subsidies for childcare expenses through bonus conversions.
Every now and then you just need a break. That's why the Group offers 30 days of vacation every year, in addition to an attractive flexibility program.
We also cover your commuting expenses up to a maximum amount.
New ways of working? They're nothing new to us. Our employees use hybrid models that combine on-site and remote work, supported by digital collaboration tools.
We have your future in mind-covered by our comprehensive insurance and retirement programs.
LEARNING CURVE
The sky's the limit? Our broad selection of training and development offers will help you grow day after day.
LIFESTYLE
Well-being is more than a buzzword for us. That's why we provide individual support through our Employee Assistance Program and mindfulness offers.
Out of the office and into the gym: A flexible gym membership with Urban Sports Club is yours for the asking.
Need a pick-me-up? You'll be happy to hear that free beverages and snacks are provided at all of the Group's offices, in addition to food vouchers for use with participating partners.
Benefits may vary by location.