The ideal Product Owner is a customer-centric leader who enjoys working with teams to design and deliver exceptional products to customers. You will lead a Squad and represent the "voice of the customer" by defining and managing the product backlog. Your ability to lead Squad members without line management authority over them will be key-you are a servant-leader and embody that in how you approach the work. You will coordinate closely with your Product Portfolio Leader to ensure your Squad's alignment with overarching business goals and milestones.

Among your responsibilities, you will:
Work closely with business to develop analytic and reporting tools that support the firm's Revenue Operations strategy
Building tools that enable better visibility into E2E customer pipeline management, customer lifecycle and churn prevention
Leveraging predictive analytics/ AI tools to deliver revenue forecasting insights and future conversion rates

Deliver business results and customer value
Ensuring that the Agile team builds the product in an incremental way, releasing valuable features at the end of each sprint to maximize customer value
Monitoring product performance to inform future work
Achieving measurable KPIs defined for your Squad
Managing product budgeting process and supporting Tribe Lead with the funding process

Serve as the voice of customer or end-user
Translating customer needs into user stories to ensure they are integrated into the Squad's work
Proactively seeking customer feedback (e.g., via surveys & interviews) to understand their needs and requirements
Leveraging empirical and qualitative data to assess feature performance and inform prioritization, navigating tradeoffs between customer value, cost, and speed of execution

Oversee and prioritize the Squad's work
Managing and owning a well-organized product backlog
Setting clear expectations for delivery timelines and acceptance criteria based on business objectives

Support and enable the Squad to get its work done
Providing ongoing guidance and feedback to Squad and Tribe members
Engaging with Chapter Leads regarding resourcing and functional expertise required in Squad

Set an overall vision to direct and inform the Squad's work
Working closely with the Tribe Lead to ensure alignment with the Tribe's business strategy, goals, and objectives
Translating Tribe objectives into a clear vision (e.g., via KPIs, sprint goals) for your Squad
Sharing priorities and output with fellow Product Owners to ensure alignment across the organization

Enable the organization's new way of working
Modelling and reinforcing the behaviors that support the organization's new ways of working
Cultivating an Agile culture within the Squad

YOU'RE GOOD AT
Business and analytic skills
Understanding the business, decision-making process, workflows, and information needs of business leaders and partners
Collaborating with teams to translate business needs into compelling analytics and visualizations that support executive decisions and workflow
Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
Understanding the nuances of complex data to guide technical design choices
Being customer-centric and dedicated to understanding and learning about customer needs and requirements
Constantly looking for opportunities to innovate and get things done better and faster
Communication, interpersonal and teaming skills
Promoting a collaborative and safe working environment that fosters innovation and initiatives
Building strong and lasting relationships with team members and business stakeholders in multiple time zones, communicating openly and transparently both upward and downward
Being comfortable leading, directing, and empowering team members without formal management authority
Constructively challenging business on assumptions and goals; asking questions that effectively push thinking of business partners
Developing practical and acceptable compromises when negotiating
Demonstrating persistence to drive change
Leveraging network effectively across functions, offices, regions and/or externally

YOU BRING (EXPERIENCE & QUALIFICATIONS)

10+ years of relevant experience as Product Owner, Product Manager, or similar leadership level role
Experience in Sales / Rev ops roles a plus (with focus on customer lifecycle, churn prevention, AI based analytics, E2E pipeline visibility)
Demonstrated history of effectively leading Agile projects with a deep understanding of Agile principles and ways of working
Proven ability to lead a technology-enabled and enterprise-level Business, Digital or Organizational transformation
* Experience in consulting is a plus

YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.