At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
This role is part of the Digital Partner Experience Track (DPE), which works to engage with partners through digital marketing channels to use our platform more effectively and grow their business across all lifecycle stages. When partners grow their business with us, it directly influences our company's top-line results. The department delivers personalized commercial advice via scaled channels, inspires, educates, and informs partners via our platforms and channels, and provides self-support via our content.
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Our target audience is all accommodation partners globally who are currently in partnership with or in the process of partnering with Booking.com. The DPE teams engage with partners through digital marketing channels, driving digital marketing strategies such as content marketing, product marketing, and go-to-market strategies.
The Senior Lead - Performance and Commercial Steering owns DPE's commercial metrics and delivers impact by owning the reporting on the commercial metrics and identifying insights, optimizing funnel performance, and ensuring strategic initiatives drive measurable business growth. This role helps DPE understand and optimize our business impact and collaborates across teams to maximize our insights and effectiveness.
The goal of the Senior Lead - Performance and Commercial Steering is to be an expert in commercial performance, playing a key part in identifying blockers, scaling successful strategies, and ensuring DPE is agile in responding to market opportunities. The role will focus on optimizing our ability to drive Digitally Managed ABRN, OB Listings, and Gross Additions, as well as the underlying steering metrics and performance indicators
Key Responsibilities and Duties:
Commercial Performance
- Own the reporting on all DPE commercial performance metrics and underlying metrics and support the definition of the impact of underlying activities and campaigns.
- Lead the annual target setting and support the teams in defining underlying performance metrics.
- Identify untapped market opportunities and create initiatives that maximize return on investment.
- Track and analyze performance trends to proactively address issues and optimize outcomes.
- Provide actionable insights that fuel new DPE initiatives and help adjust existing plans for maximum impact.
Strategic Business Contribution
- Create a consistent narrative on DPE's commercial performance and the impact of the initiatives and programs to actively influence these metrics.
- Drive DPE's commercial agility by ensuring commercial insights are used to refine strategic priorities.
- Act as a key expert in commercial performance reporting and steering, proactively identifying business opportunities.
- Support course correction efforts when DPE falls behind on targets, ensuring alignment with broader business objectives.
- Build a solid foundation of knowledge on DPE's commercial contributions to company-wide priorities.
Stakeholder Collaboration & Influence
- Work closely with Commercial Excellence, Product, Operations, and Data teams to implement and refine commercial reporting and steering.
- Influence senior stakeholders with clear, data-backed recommendations on business priorities.
- Act as the liaison with segments, regional, and global Commercial Excellence teams, ensuring alignment of commercial insights.
Project & Performance Management
- Support the prioritization of commercial initiatives, ensuring they are prioritized based on impact.
- Lead the development of tracking mechanisms to monitor initiative success.
Craft Leadership
- Be a craft leader and autonomously coach your colleagues in delivering world-class results in their area.
- Independently lead high-complexity (strategic/critical priority) initiatives with global impact, from initiation to delivery.
- Lead best practice behaviors and methodologies within the craft across departments.
Qualifications & Skills:
- 8+ years of experience in performance strategy, commercial steering, or related functions within a multinational organization.
- Strong analytical skills with experience in leveraging commercial insights to drive business impact.
- Strategic thinker, able to balance long-term vision with short- and medium-term goals and able to articulate long term vision.
- Experience in using data and insights to discover commercial opportunities, and swiftly take advantage of those.
- Strong query capabilities preferable with experience in creating dashboards in Tableau.
- Proven knowledge about the impact and qualities of digital scalable channels.
- Proven track record of change management, supporting team members and business stakeholders.
- Strong team player demonstrating flexibility and positive communication that motivates and influences achievement of their stakeholders
- Creative thinker with a learning and experimentation mindset.
- Exceptional oral and written communication with the ability to facilitate discussions with both execution and leadership teams.
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- Let's go places together: How we Hire
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.