The Senior Specialist People Operations focuses on ensuring high quality service experience and consistency in the People Operations team. They act as a first point of contact for the Specialist team members, by drawing on their own knowledge and experiences across the core employee life cycle processes, liaising with internal and external stakeholders and analyzing trends in the data from employee queries. Continuous improvement of the current ways of working and processes is a key guiding principle of the role. Finally, the Senior Specialist People Operations plays a fundamental role in operationalizing People (Department) initiatives.
Key Responsibilities
- Continuously seek ways to improve existing processes, including systems and tooling to fit with evolving requests from the business and drive efficiency;
- Support the People Operations team in driving communication and initiatives in alignment with objectives and KPIs;
- Ensure processes, procedures and documents are up to date and in line with standard operating procedures as well as compliant with global & local employment law and legislation;
- Serve as the escalation path and functional 'go to' person for People Ops Specialists and country specific stakeholders such as; HR Advisory, payroll and recruitment;
- Escalate to your Team Leader any operational workload concerns within the team.
- Responsible for on-the-job coaching, feedback and support of the People Ops Specialists on daily operations;
- Participate in the recruitment process for Specialists, support onboarding plans and ensure correct access for new hires;
- Seek out and implement alignment across accounts both at a regional and global level;
- Execute controls and ensure the team acts in compliance with Risk & Control principles and sensitive data is handled in line with the privacy, compliance and GDPR principles in mind;
- Provide training to stakeholders and employees on People Ops processes;
- Work in collaboration with the Team Leader to identify operational trends, process gaps with a continuous improvement mindset.
- Lead prioritized regional People Operations oriented initiatives, projects and procedures including implementation and communication;
- Represent People Operations in (cross-)departmental HR initiatives, projects and procedures;
- Monitor quality of core daily activities using data analysis, reporting from ServiceNow and Workday;
- Is responsible for the day-to-day operations of their account
- Supporting Team Leader and Regional Manager with ad hoc tasks as required.
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Requirements
- Experience in People Operations
- Demonstrated strong analytical skills, including attention to detail and accuracy
- Excellent Verbal and Written communication and interpersonal skills
- Proven ability to influence and interact successfully with cross-functional teams
- Strong understanding of HRIS system is a must, workday experience preferred
- Proactive, flexible and capable of working independently as well as in a team
- Passionate about operations, processes and improving service towards our employees as well as solving problems
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.