About us: At Booking.com, we believe that travel is more than just booking a room or flight. It's about creating experiences, making plans, meeting new people, and discovering the world. We're looking for a passionate Senior User Experience (UX) Researcher to help us shape the future of travel, ensuring that every journey is enjoyable and seamless.
At Booking.com, insights inform our design, product and business decisions. Our people are our biggest assets. Innovation and creativity are at hand. Through our products, partners and people, we strive to make it easier for everyone to experience the world, be that through unique and remote homes, luxury hotel accommodations, long-term stays, compelling loyalty and reward programs, transportation and flight bookings, curating the connecting trip. Come help us make it happen!
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Role Description
- The role is based in Amsterdam
- The vision of the Multivertical Trip Experience teams is to make travelers fall in love with the Booking.com experience when they plan, book and manage every part of their trip with us". Our ultimate goal is to ensure a seamless and valuable multi-vertical experience.
Key Job Responsibilities and Duties:
- Lead user research efforts to deeply understand our customers' needs and behaviors, informing our design and business decisions. You'll collaborate with cross-functional teams to create meaningful and data-driven experiences across all of Booking.com's products, from accommodations to transportation.
- Lead research projects to gather deep insights about user behaviors and preferences through a mix of qualitative and quantitative research methods.
- Translate research findings into actionable insights that inform product strategy, design decisions, and business direction.
- Collaborate closely with UX designers, product managers, and engineers to integrate user-centered thinking throughout the development process.
- Advocate for user needs by clearly communicating research findings and recommendations to a wide range of stakeholders.
- Drive innovation by identifying opportunities for new product and feature development based on user insights.
Qualifications & Skills:
- 7+ years of experience in quantitative research, data analysis, or a similar role, with a proven track record of leading complex research projects, ideally with a focus on consumer-facing products and services.
- Expertise in both qualitative and quantitative research methods, including user interviews, surveys, usability testing, and data analysis.
- Lead complex quantitative research projects, utilizing statistical methods, mathematical modeling, and econometric techniques to analyze large datasets.
- Experience with data analysis using SQL, R, or SPSS to interpret complex datasets, derive insights, and enable data-driven decision-making
- Proven ability to translate research findings into clear, actionable recommendations.
- Strong collaboration influence, presentation, and negotiation skills and the ability to influence stakeholders across different functions.
- A passion for understanding user needs and behaviors, with a focus on creating delightful experiences.
- Experience working in fast-paced, international environments is a plus.
- Bachelor's or Master's Degree in Human-Computer Interaction, Cognitive Science, Psychology, or a related field.
Benefits & Perks: Global Impact, Personal Relevance
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- A breathtaking sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office
- Commuting allowance and bike reimbursement scheme
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- Let's go places together: How we Hire
- The role will entail a total of 4 interviews
- This role does not come with relocation assistance
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.