The Senior process owner is part of a finance operations teams and within that team responsible to identify, design and drive process innovations in partnership with the Opex team, by improving existing and building new processes.This requires taking end to end ownership, working with different departments and gaining commitment from people to your project.
The primary job of a process owner is to ensure smooth and effective operations of a process while achieving the desired results aligned with the organisation's goals. The role includes defining and identifying key performance indicators (KPIs) and creating and enforcing policies and procedures.
The senior process owner represents the team towards internal stakeholders (such as Risk & Compliance, Accounting, Financial Systems, Fintech etc.) to make sure that products can efficiently support the payment process needs for which PayOps is responsible.
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Process owners oversee process integration and ensure that they are executed as per the already implemented procedures. Process owners work with other stakeholders to ensure that the processes align with the objectives and goals of the organisation.
The process owner is responsible for ensuring that the process team is adequately trained and effective when executing processes. They prepare the team and offer development opportunities to ensure the team is skilled and knowledgeable. Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.
Key Responsibilities
- Identify, design, initiate, and drive innovations on Payment Operations processes
- Build and maintain business partner relationships for product teams to continuously understand their needs for payment capabilities and operations.
- Accountable for creating and maintaining the process documentation, which includes process maps, procedures, work instructions, and other relevant information.
- Work with product teams to design and embed their product into existing scalable operations while understanding how this impact other departments, SOx & compliance
- The process owner tracks the performance and identifies improvement areas. They analyse the process data, recommend changes for improvements, and identify bottlenecks to improve the efficiency and effectiveness of processes.
- Maintain relationships with external third party vendors such as Payment Service Providers
- Primary contact point for the stakeholders and is responsible for managing the stakeholders' expectations. They communicate the process's progress, address concerns, and provide updates to issues or concerns raised by stakeholders.
- Responsible for standardising the process to ensure that they are executed consistently and show a predictable outcome. Standardisation helps minimise errors, reduce waste, and improve the quality of the product or the services produced.
- Collaborate with other teams to create awareness on Payments within the company.
- Remain up-to-date on industry information, regulations, new products, enhancements, system changes and compliance issues. Relay this information back to the team on an "as needed" basis.
- Support the Manager payment operations in achieving departmental goals, quality controls and strategy
Requirements of special knowledge/skills
- 5+ year experience in specialist area
- Bachelor degree in Finance, Economics or related field
- Proven experience in eCommerce, process management or project management
- Knowledge of payment processes, the payment landscape and Service providers is preferred
- Agile and entrepreneur mindset, motivated individual
- Ownership and drive of continuous process improvements with focus on automation and scale
- Mapping process flows and identify improvement opportunities in Payments area
- Ability to make independent decisions and set priorities
- Strong Networking and ability to influence others
- Organizational change management skills
- Excellent teamwork skills
- Proficient in both spoken and written English
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.