The Senior Account Specialist is part of the Fintech Commercial team, the unit in charge of identifying, executing and managing all commercial opportunities to be implemented through third-party partnerships, looking to enable the FinTech business unit's vision. The team is responsible for directly owning relationships that bring hundreds of USD millions in efficiencies and/ or upside to Booking.com every year, meaning the candidate will have an opportunity to help shape and drive team initiatives from the earliest stages.

Role Description:

As a Sr. Account Specialist, you'll drive the day-to-day management of Booking.com FinTech's largest payment partner accounts. You'll monitor our partners' performance on our payment platform and act as a first point of contact for the partners' commercial queries and incident escalations.

You will also directly manage a range of smaller payment partner accounts, where you will handle contract negotiations together with the FinTech Legal team, run annual business reviews with external stakeholders, and identify growth opportunities with the FinTech Partnerships team.

Key Job Responsibilities and Duties:

• Monitor performance and operations of Booking.com FinTech's largest payment partners
• Support the Sr. Commercial Manager in contract negotiations and QBRs
• Lead short- to mid-term projects that optimize payment partner performance
• Attend and support in in-person meetings and industry events
• Advocate for partner performance optimization opportunities with internal teams
• Manage negotiations and account planning of a portfolio of small payment providers
• Proactively identify savings and top line opportunities with third party counterparts.

Qualifications & Skills:

• 3+ years of experience in partner/business development or account management, ideally in e-commerce, experience in Payments is a plus.
• Ability to manage projects across multiple departments and stakeholders.
• Ability to effectively present to and persuade up to Director & VP level.
• Passionate about payments industry and account support: seeks opportunities to optimize existing commercial partnerships, communicates the business's needs, and builds long lasting, impactful business relationships.
• Flexible: Willing to face all challenges with enthusiasm, and positivity. Can bend and twist with the changes as they come their way.
• Ability to solve complex problems, deal with constraints and can come up with creative solutions.
• Can communicate persuasively and concisely in English, both written and spoken.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let's go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.