About us:
Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships? Can you help Booking.com's partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is "yes", you might have the determination to be our next Senior Account Manager in our Hamburg office!
Booking.com is looking for a full-time Senior Account Manager to join our wonderful team in Hamburg. (Initial contract duration: 2 years, with the possibility of extension based on performance and business needs.)
Role Description:
As Senior Account Manager you will manage partner relationships for a portfolio of high-value managed and top-managed partners, including frequent travel for regular business reviews.
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You will work closely with multiple stakeholders, internally and externally. Internally, Senior Account Managers works with central teams to give feedback on improvements needed on internal and external tools and products, and with the Connectivity team to share advanced knowledge of connectivity opportunities.
Furthermore, you will work with local Account Managers/Account Executives to share knowledge and expertise. The Senior Account Manager Portfolio will be made up of a mix of both Chain and Home type groups, working closely with central teams to align goals and strategies
Key Job Responsibilities:
- Support Booking.com strategy & deliver initiatives and vision for regional / national group partners and/or high value properties.
- Consult, support and collaborate with internal stakeholders in managing partners to optimize performance of partners, like connectivity providers, central teams, (Sr.) key account managers and local offices.
- Manage relationships with decision makers of regional / national /local group partners or high value properties and drive performance.
- Demonstrate deep understanding of Booking.com B.V. products, local market and operations of partners managed.
- Manage projects independently
Qualifications & Skills:
- Minimum of 3 year experience in relevant regional account management function dealing with complex / high value partners
- Proficient in spoken and written English and German
- Ability to manage portfolio of single property partners as well as complex multi property partners
- Good understanding of revenue, channel and distribution management
- Ability to connect with and influence different internal and external stakeholders
- Good ability to read and interpret multiple data sources in order to define short/medium/long-term goals
- Strong relationship management skills
- Basic project management skills
- Driver's license
- Availability to travel up to 50%
- Valid work permit for the location
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- Let's go places together: How we Hire
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Please attach CV and additional documentation in English language.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.