About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Description:
Supports the Chain's team, Creates and plans commercial and operational activities to positively impact and reach set KPIs and targets for assigned accounts. Applies data analysis to prioritize tasks and projects to maximize impact. Frequently collaborates closely with a number of other departments in the organization, including the Central Partner Services Global Accounts and Operations teams, Local Partner Services team, the Connectivity team, and other regional chains teams. Maintains relationships with stakeholders to achieve mutually set business KPIs or outcomes, often through long-term planning and execution throughout the year.
Want more jobs like this?
Get jobs in Tokyo, Japan delivered to your inbox every week.
Key Job Responsibilities and Duties:
- Influence and impact Chains' team targets and foundational performance KPIs of assigned portfolios, such as Pricing and Availability competitiveness, Products, and Program Adoption
- Set and achieve Selection targets for Chain portfolios through ensuring all existing and new properties are acquired, listed, and bookable on our platform
- Data analysis: Interpreting data and insights to detect and highlight opportunities to influence, drive results, and increase strategic product and program adoption
- Prepare for, join and lead operational and commercial calls with enterprise clients and in-person business review sessions to explain, educate and advocate for process improvement, projects, implementation, and overall account optimization.
- Providing quality support to all stakeholders, providing innovative solutions to roadblocks, and managing escalations and compatibility challenges.
- Serve as commercial backup for Senior Key Account Managers or Key Account Managers, including leading calls or completing action plans with a partner and internal stakeholders.
- Prepare, deliver and maintain written communications, presentations, and other educational/reference materials to influence, support, and educate Local Partner Services Teams to succeed with chain partnerships.
Qualifications & Skills:
- Fluent in English & Japanese, written & spoken
- Several years of related experience in the hotel or online travel industry, understanding the hotel industry.
- Specialized knowledge of attributes and functioning of Booking.com products and their associated partner value proposition
- Strong data analysis skills, in-depth knowledge of reporting tools
- Confident communicator, strong written and verbal communication, and public speaking skills
- Excellent time management, prioritization, and organizational skills
- Ability to work independently with minimal oversight as well as being a team player
- At least 4 years of sales operations or commercial operations role experience required
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
This section should provide:
- Let's go places together: How we Hire
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.