About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Booking.com, the Dutch world leading accommodation website, is looking for a Public Affairs Manager for the Netherlands, based in our headquarters in Amsterdam, to help drive its global Public Affairs function.
The successful candidate will have a key role in shaping, managing and implementing our public policy strategy in the Netherlands. He/she will be representing the interests of Booking.com before policy makers and other relevant policy and regulatory stakeholders at national, regional and local level, and help us analyze complex reputational, regulatory and policy developments. He/she will also be working on reputational campaigns and partnerships with key external partners.
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The successful candidate will report to the Head of Public Affairs for the Netherlands. The candidate will also work closely with the Director Public Affairs EMEA and the rest of the Public Affairs team located at our global headquarters in Amsterdam and at strategic hubs around the world, as well as with other departments within the company, and external partners such as consultancies and trade associations. This is a great opportunity for someone wanting to make a real impact as part of a small, global team.
Key Job Responsibilities and Duties:
- Help shape, manage and execute a public policy strategy to support business priorities and Booking.com's corporate profile
- Represent the company's interests in the Netherlands engaging with relevant political and regulatory audiences
- Ensure continuous monitoring and evaluation of relevant discussions, regulatory decisions and stakeholder activity on key public affairs / reputational issues
- Organise events and campaigns to support Booking.com's corporate profile and reputation
- Draft presentations, briefings for internal and external meetings, position papers and consultation responses
- Represent the company's interests by engaging with relevant political and regulatory audiences on national, regional and local level
- Proactively coordinate and communicate internally to align messaging and provide colleagues with a thorough understanding of developments
- Help facilitate high-level meetings with key stakeholders to promote and advocate the company's public policy priorities
- Manage relations and collaboration with relevant external partner organisations, and a linking pin between PA and a wide variety of internal departments including societal impact, commercial teams working on product rollouts, internal experts, etc.
- Support the global PA team with team transcending initiatives and issues when needed
- Coordinate with external consultants and closely align with relevant trade associations.
Qualifications & Skills:
- Bachelor or Master degree in policy, European Studies, international affairs, history, political science or other relevant field
- A proven track record of 5-8 years of relevant experience in the Netherlands, ideally in a political/government institution in combination with inhouse or consultancy experience in the area of public affairs
- Good understanding of policy and legal challenges facing the tourism and tech industry particularly in the Netherlands and affinity with the travel and platform industry
- Excellent oral communications skills and ability to distill complex information into clear messages that will resonate with political and regulatory audiences, as well as into succinct updates for the business teams
- High quality written skills and practical experience in drafting materials for use by regulators, senior executives or politicians
- Experience with the organisation of public affairs / policy events
- Experience with managing external partnerships and relations
- Experience developing creative and effective public affairs and reputational campaigns that underpin the company's business objectives
- Outstanding organizational abilities, in particular, the capacity to manage multiple work streams at one time and the proactivity to drive work programmes forward and co-ordinate the involvement of all relevant stakeholders
- Experience working in fast-paced, multicultural environments
- Experience with managing sensitive reputational issues and/or crises
- Ability to engage directly with policy makers and to act as a spokesperson for the business
Requirements of special knowledge/skills
- Self-starter that is also an excellent team player
- Strong influencing skills and ability to inspire confidence, as well as the ability to establish and to influence and maintain effective relationships at all levels
- High level of integrity with ability to develop both internal and external credibility
- Hands-on, results-focused and impactful.
- Fluency in Dutch and English, both verbally and in writing
- Being curious, flexible, and a creative & pragmatic problem solver
- Confident yet collaborative
- Being proactive, resilient and having the drive to get things done
- Having sound judgement and the ability to see the big picture while simultaneously appreciating the details necessary to operationalise the strategy
- Having the courage to take positions and make tough judgment calls
- Being a team player, self aware and a good listener - a diverse group will always find the best solution!
- Ability to move with agility, prioritise workloads and meet deadlines
- Forward thinking with an interest in emerging issues in legal and policy.
Further traits we look for:
- Alignment with Booking.com's values (Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing).
Why join the Legal & Public Affairs Team now?
This is a pivotal moment in e-commerce and travel, and joining Booking.com's Legal & Public Affairs (LPA) team provides you with opportunities to shape the future. The LPA team plays a key role in enabling Booking.com to become a one-stop solution for all travel-related needs, from accommodation to rental cars, flights and attractions, and beyond. This offers travellers what we like to call the 'connected trip' - enabling them to book every aspect of their travel experience seamlessly through our familiar, easy-to-use website or mobile app. As a member of the LPA team you will partner with the business to navigate complex regulations, build new products, and negotiate key deals-while driving ethical, sustainable growth.
Who we are?
We are an award winning team of around 200 professionals from 36+ nationalities, with experts on public policy, economics, compliance, risk and with lawyers qualified in multiple jurisdictions. We engage with stakeholders on policy issues impacting travel and tech innovation, including through our public affairs blog, "A World Worth Experiencing." We have been recognised and shortlisted individually and as a team by the Legal 500 GC Powerlist, Assoc. of Corp Counsel, Global Competition Review, The Lawyer GC of the Year (shortlisted), Compliance Week and the Financial Times. We encourage active participation in the industry, with board membership and representation at industry bodies at multiple levels, starting with our Chief Legal & Public Affairs Officer, who is currently ACC President for Europe.
As a team, we believe in:
- Being integral to decision-making, shaping Booking.com's future.
- Supporting Booking's mission to make travel accessible, fostering openness and curiosity.
- Offering opportunities for team members to explore new areas or specialize.
- Providing holistic, integrated legal and public affairs advice.
- Continuously improving Legal Operations, innovating, and sharing best practices.
- Learning from mistakes and embracing growth.
- Working collaboratively with a sense of humor and enjoying the journey together!
Benefits & Perks: Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- A breathtaking sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office
- Commuting allowance and bike reimbursement scheme
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process
- Let's go places together: How we Hire
- The role will entail a total of 3 interviews.
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.