This role does not come with relocation assistance
Principal Account Manager
A key member of the Attractions team, the Principal Account Manager is responsible for leading and developing new business and strategic accounts through building close relationships with external suppliers/partners whilst being the key liaison between internal departments.
The Principal Account Manager is commercially astute, setting the direction and negotiating best in class deals, competitive advantage and attractive commercial incentives for the business.
Responsibilities:
- Lead on identifying, contracting and negotiation of new and existing partnerships that will best support business objectives
- Ensure we are getting the best commercials (rates, commissions) that deliver volume plans and the strategic relationship goals
- Onboard partner to Booking.com, working cross-functionally to gather requirements from the team and ensure contract is inline with expectations of both parties
- Develop, deliver and track performance of key partnerships and collaborate with relevant areas of the business to improve & grow performance
- Build and evolve Attraction partnerships using communication and relationship management approaches that reflect our company values and ways of working
- Manage partnerships to promote innovation with the aim to improve customer experience and provide unique opportunities for Attractions
- Implement and support Quarterly Business Reviews using deep understanding of the market alongside analysis and insight to align our mutual goals
- Build and maintain a professional network within the travel industry
- Work alongside internal teams (Customer Service, Finance, Product & Engineering) to ensure partners adhere to SLAs set and support any escalations
- Ensure we have competitive product offerings within the market, attractive to customers and the best negotiated discounts to support the business strategy
- Conduct ongoing market analysis to establish current and future trends for market opportunities, sharing knowledge and insights with broader team to influence business strategy
- Lead and/or support implementation of department and business improvement projects as well as act as a representative of the department on business improvement initiatives
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Knowledge and Skills:
- Strong Stakeholder management skills
- 5+ years of experience, including several years in the Attractions, Tours, Activities business
- Expertise in technology, ideally in travel, e-commerce, retail, payments, and/or consumer facing products is highly desirable
- Experience in building commercial relationships and leading cross-team strategic projects, negotiations with internal and external partners, contract development and new partnership establishment
- Experience in analyzing performance data to identify opportunity drivers, prioritizing across multiple quantitative and/or qualitative attributes, and work collaboratively to develop strategic plans to capitalize on the identified opportunities
- Proven ability to influence stakeholders at multiple levels of the organization
- Ability and preference to take ownership, entrepreneurial, proactive with positive attitude, a self-starter who can manage multiple initiatives/priorities
- Ability to distill complex business issues and strategies to highlight insights and actionable recommendations in a concise and persuasive manner
- Creativity and "out of the box" thinking that drives innovation
- Results driven, pragmatism and ability to learn, test and iterate quickly.
- Excellent written and verbal communication and interpersonal skills
Benefits & Perks:
Booking.com's total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer - all the messy, beautiful, and joyful bits - on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- A great, brand new office to in the heart of Amsterdam
- 29 days' paid holiday plus bank holidays
- On-site meals, coffee, and snacks, including healthy and vegan options, daily
- Health & well-being benefits such as mental health support, access to health insurance, etc.
- Employer contribution pension
- Industry-leading parental leave and adoption leave
- From day one of your employment with us, we offer 22 weeks' fully paid leave for all new parents, regardless of gender or the way you become a parent
- Great discounts on accommodation, car rentals and other group benefits
- Carer's leave. 10 days' fully paid leave per year for colleagues who are caring for ill family members.
- Hybrid Working (NL): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work, as well as up to 20 days per year to Work from Abroad* (subject to terms and conditions)
#ThinkInclusion: Wellbeing & Inclusion at Booking.com:
Link to Diversity & Inclusion section on Careers page: https://careers.booking.com/our-diversity/
Here is a suggestion to use:
ThinkInclusion: Wellbeing & Inclusion at Booking.com
Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to discuss any requirements.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Career Development Opportunities
At Booking.com, we're constantly growing and we want to provide resources to help grow your career.
- Free access to online learning platforms
- Development and mentorship programs to support career growth
- Access to trainings and workshops
- Team development opportunities
Application process
Please submit your application via the 'Apply Now' button above, your details will be reviewed by one of our Recruiters.
Your Recruiter will discuss the full interview process and they will ensure that you are fully prepared for each stage of the interview process.
Key Skills
- Strong Stakeholder management skils
- 5+ years of experience, including several years in the Attractions, Tours, Activities business
- Expertise in technology, ideally in travel, e-commerce, retail, payments, and/or consumer facing products is highly desirable
- Experience in building commercial relationships and leading cross-team strategic projects, negotiations with internal and external partners, contract development and new partnership establishment
- Experience in analyzing performance data to identify opportunity drivers, prioritizing across multiple quantitative and/or qualitative attributes, and work collaboratively to develop strategic plans to capitalize on the identified opportunities
- Proven ability to influence stakeholders at multiple levels of the organization
- Ability and preference to take ownership, entrepreneurial, proactive with positive attitude, a self-starter who can manage multiple initiatives/priorities
- Ability to distill complex business issues and strategies to highlight insights and actionable recommendations in a concise and persuasive manner
- Creativity and "out of the box" thinking that drives innovation
- Results driven, pragmatism and ability to learn, test and iterate quickly.
- Excellent written and verbal communication and interpersonal skills
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.