Team Workspace Services is responsible for all workspace related services for Amsterdam.
The Workspace Services team has a great impact on the Employee Experience by making sure the Workplace is a Healthy, Happy and Productive environment. This will impact employee satisfaction and attract new talent.
The Office Management team is managed by the Senior Office Manager. You will be working closely with all other Office Managers and all other roles within the Workspace Services team like, Workspace specialists, contract managers and project managers.
You are operating at the intersection of hospitality and facility services, by experiencing and
understanding you are able to combine the best of both to fulfill stakeholder and company needs. The main goal is to ensure an efficiently run office and exceed desired customer experiences and expectations. At this moment the office manager is responsible to manage the operational aspects of one or multiple Booking.com location(s).
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The Office Management team is running the day to day operation and participates in delivering all Workspace related services to our colleagues and visitors in the beautiful Amsterdam Campus.
We are specifically looking for an Office Manager for the Service Area. The Service Area is located on the second floor in the heart of our beautiful Campus. Employees and vendors can come to see you with questions, you will be handling tickets to support our employees and manage our vendors.
The core tasks of the Office Manager are to set up, manage and ensure flawless and timely execution of all tasks, guidelines, processes and contracts that ensure an efficiently run office location(s). These include (but are not limited to):
- Day to Day - Smooth running of office/s
- Pro-actively signal and report errors in services and/or building defects to ensure an office
environment that fits the high standards according to agreements - Vendor management on an operational level (incl. contact with the landlord and other tenants)
- Responsible for daily communication to all customers in the office(s) via Workplace and the ticketing system. React appropriately to queries raised and responsible for logging those queries into the ticketing system, assigning them to the right person, providing the customer with feedback on the status of handling and following up on the outcome.
- Cooperation and align on an operational level with Security, Finance, HR, Real Estate and IT Support.
- Make sure we follow the H&S guidelines and procedures
- Make sure we follow the Security guidelines and procedures
Other tasks:
- Supporting remote locations
- Liaise closely with the other Office Managers in Amsterdam
- Signal improvements, new ideas, techniques, procedures, services or products and come with a proposal to the Senior Office Manager and the Specialists.
- In house Event Support, support the event coordinator during in house Events.
- Check and correct invoices from our suppliers and create PO's in our finance system
- Being an ERO team lead and playing an active part within Emergency Response team and
execution - Maintain relationships with internal customers
Key Requirements:
- A minimum of 0-5 years relevant working experience in hospitality, client services or other kinds of supporting function, preferably in a dynamic and international environment
- minimum HBO (facilities, hospitality or Hotelschool) or MBO+ with relevant work experience
- Fluent Dutch and English, both spoken and written
- Have a positive 'can do attitude'
- Excellent attention to detail and guest oriented
- Able to build a relationship of mutual trust and handle complaints and concerns in a sensitive way
- Sense of responsibility and ability to take ownership
- Full time position
- Teamplayer and flexible mindset
- Proactive
- Hospitality minded
- Experience with working in a multicultural and international working environment
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.