CS Finance Junior Specialist (Temp Contract 7 months)
About Us:
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Description:
For our CS Finance & Control department and to strengthen our growth with talent we are looking for a Junior CS Finance Specialist. The mission of CS Finance is to support and guide Customer Service (CS) through financial control, payment processing, and compliance. In this role, you will be part of the CS Finance & Control Team in Amsterdam, focusing on guest and partner payments. This entry-level role is ideal for graduates with experience in transactional banking or corporate finance. Key responsibilities include processing payments accurately and providing feedback to stakeholders when required. The role requires attention to financial details, quick decision-making, and the potential for growth and additional responsibilities over time.
Want more jobs like this?
Get jobs in Amsterdam, Netherlands delivered to your inbox every week.
Key Job Responsibilities and Duties:
- Support the team with daily operations and maintain an accurate payout process to our customers.
- Process payments and handle called out payment-related queries (emails and tickets) from Customer Service colleagues.
- Categorize tickets, analyze data on trends, and track & trend payment issues.
- Handle incoming tickets, investigate and resolve requests by either approving or rejecting the ticket, and provide feedback if rejecting.
- Ensure the accuracy of payments and adherence to internal control procedures in accordance with compliance standards and guidelines.
Qualifications & Skills:
- 1+ years of relevant job experience.
- Excellent customer service and communication skills, proficient in both spoken and written English.
- Strong digital literacy and well-organized with the ability to prioritize.
- Flexible, self-motivated, and passionate about results, comfortable with decision-making and working with targets and critical metrics.
- Experience in an international, dynamic work environment preferred, with knowledge of Booking.com customer service standards and guidelines being a plus.
NOTE: We are only considering local candidates for this role. In order to be considered for this role, you should have a valid residence & work permit that allows you to live and work in The Netherlands.
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique-to-Booking.com benefits which include:
- 29 Days of annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
- Industry leading product discounts - up to ₠1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.
- Delicious catered meals accessible at our office.
- A huge platform for learning and development.
- Performance-based annual bonuses.
- Travel allowance on the days you come to the office.
- Health Insurance Discounts.
- Contributory pension plan.
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also crafts a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- Let's go places together: How we Hire
- This role does not come with relocation assistance
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.