At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. Booking.com (USA), Inc, one of the support companies in the United States, is seeking a full time Credit Controller, Bilingual (Spanish) Speaking in Orlando, FL USA
This role is now accepting applications
A Booking.com Credit Controller is responsible for the oversight of a portfolio of accounts. The Credit Controller supports Booking.com BV by being a main point of contact for its customers for all invoice related issues. The Credit Controller is encouraged to build positive relationships with Booking.com's customers and business partners in an effort to ensure all invoices are paid to the terms of Booking.com BV's hotel contract. Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.
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We offer a dynamic, motivating and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, dedication to people and high standards of integrity make Booking.com a great place to work. If you would like to be part of our team, if you think you can make a difference, have a closer look at this job opening.
What You'll Be Doing
As a Credit Controller you manage a portfolio of accounts. You will ensure that invoices are paid in accordance with the agreed payment terms and that queries are resolved efficiently; through the development of sound working relationships both internally and externally.
- High Volume of Customer Outbound Calls
- Support Booking.com BV with collecting Open Invoices
- Implements scalable solutions
- Cross-functional Communication and teamwork
- Support of Booking.com BV with growing
- Assist with the improvement of cycle times like DSO, Cash allocation and Delivery of invoices
Thanks to these tasks, the Credit Controller will acquire an in-depth knowledge of Booking's business and internal organization and will prepare themselves for a broader role.
Key factors of success in this role are a good understanding of the business priorities, strong communication skills and, above all, the capacity to implement projects and reach the pre-set objectives. To do this, the Credit Controller will:
- Drive progress through simple and targeted action plans. Implement short term loops of progress (tackle the issues one by one at a high pace)
- Build best practices and share with Peers
- Be a business partner with the Partner Services team
- Build an out-of-the-box mind set to support Booking.com BV with improving customer payment behavior
- Assist Booking.com BV by being an owner of Key Performance Indicators like DSO, % received cash, within 30 days, 60 days and 90 days
- Ensure adherence to Company policies and applicable governmental regulations.
- Liaise with peers across the business to build successful roll outs
What You'll Bring
- Bilignual (English + Spanish)
- Planning skills
- Time Management skills / organized
- Managing and developing yourself
- Technical knowledge of collections software
- Longer term contribution
- Must be proficient in English
- Ability to proactively drive the assigned projects and reach the preset objectives
- Excellent communication
- Ability to recognize financial implications of business decisions and strategy
- Understanding of business practices and systems
- Facilitate and practice security and confidentiality of information
- Good knowledge of PC software applications
- Quality improvement skills
- Excellent teamwork and interpersonal skills
- Excellent English verbal and written communication skills
- You are required to live within a commutable distance from your assigned office location
Regularly interacts with senior management or executive levels on matters concerning credit control. Requires the ability to change the thinking, mindset of or gain acceptance of others in sensitive situations.
What We'll Provide
- Medical, life, and disability insurance*
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick, and care leave
- Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
- Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
- Collaborative, friendly and diverse culture
- Referral Program
- A performance-based, data-driven company with a competitive salary, bonus program, and benefits package
- This role does come with relocation assistance
- This role doesn't come with visa assistance
- The base salary range for this position is: $52,300 - $58,000
Candidates must currently be authorized to work in the US
Should you require accommodation to meet the essential functions of this job, please let us know.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.