The team is responsible for trouble-shooting issues, gathering product feedback and working closely together with Account managers on partner performance.

Your role as an API Specialist is to own the technical and operational support for our Third Party partners (connected via Data Portability API) and our Strategic Partners (connected via Demand API). You will guide new partners with their API integration and ensure optimal performance from API integrations across Partnerships. You will support migrating partners to new API versions and functionalities and support product improvements to the API that would benefit partners and increase performance.

Key Job Responsibilities and Duties:

• Assist Account Managers and partners with the implementation of API integrations
• Contribute to the development and maintenance of the API documentation, working with our partners to ensure scalability of the systems and supporting with queries that may rise
• Onboard new partners
• Key communication of developments in the product to all relevant stakeholders
• Ensure close contact with all account managers and partners on a technical and operational level.
• Proactively suggest and present improvements for processes
• Have a keen interest in supporting Booking.com with its business; you understand that behind any design decision there is a business need to be fulfilled
• Be responsible for small and medium sized projects.

Qualifications & Skills:

• Previous experience within a Tech, Product or Partner support role or similar
• Eye for detail
• Strong work ethic; self-directed and resourceful
• Solution-oriented and results-driven
• Proactive, flexible and capable of working independently as well as working in a team
• Good communication and analytical skills
• Ability to adapt communication styles and influence partners
• Ability to translate research into practical, strategic solutions that optimise partner performance
• Problem-solving skills
• Business awareness and experience working with commercial teams and business partners is a plus
• Knowledge of API/Connectivity topic and needed tools (XML, JSON, Postman)is a plus
• Bachelor's Degree preferred

You are expected to lead by example by showing a positive can-do attitude and role modelling the principle of taking ownership and other Booking Values.

This role requires excellent communication skills, great attention to detail and good business and technical understanding. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.

Benefits & Perks: Global Impact, Personal Relevance:

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer-all the messy, beautiful, and joyful bits-on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Health, life, and disability insurance
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit
• Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
• On-site meals, coffee, and snacks, including healthy and vegan options, daily

*Please note that while our philosophy is the same in every location, benefits may differ by office/country.

Diversity, Equity and Inclusion (DEI) at Booking.com:

Directly linked to our mission to make it easier for everyone to experience the world, Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech." We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Career Development Opportunities:

At Booking.com, we believe that anything is possible and embrace a culture of continuous learning and change. This makes us the ideal place to pursue your career goals and grow both professionally and personally.

Application Process:

Let's go places together: How we Hire

• Role Application
• Recruitment Review
• Business Interview 1 - Tech
• Business Interview 2- FIT
• Offer

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.