As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and training the new accommodations on how to use Booking.com's extranet and how to use the systems that can improve their availability and supply. Furthermore you will offer support to the Account Managers with various tasks at the office.
This position will be based in our Ho Chi Minh office.
Tasks:
- Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;
- Building productive relationships with partners to ensure that they offer the best availability and rate structure;
- Discuss opportunities with partners that will help improve business by using Booking.com BV's internal tool of priority setting;
- First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
- Participation in weekly team learning in your office;
- Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
- Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable;
- Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
- Verify that the website has accurate information on properties and pictures of newly registered accommodations;
- Delivering training by phone to new and or existing properties on how to use Booking.com's extranet and rates & availability system;
- Providing properties with information and advice mainly by phone, including follow-ups;
- Looking after IT/administrative related tasks;
- In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations;
- Conduct daily/weekly rate and availability checks on various platforms;
- Assist in the preparation of market visits, operational planning and projects;
- Assisting in additional tasks and projects when needed
- You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.
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Qualifications:
- Great face-to-face and telephone communication skills;
- Fluent English and Vietnamese language speaker and writer;
- Affinity/experience within e-travel and/or hotel/travel industry is a plus;
- Pro-active, sense of responsibility and can work independently;
- Ability to convince partners on the phone to implement suggestions;
- Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;
- Team player, motivated and enjoys to work in e-travel and hospitality;
- Business focused;
- Positive attitude;
- Hotel School or University background preferred
Benefits & Perks: Global Impact, Personal Relevance
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- Coffee, and snacks, including healthy and vegan options, daily
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
Please note that while our philosophy is the same in every location, benefits may differ by office/country
Diversity, Equity and Inclusion at Booking.com
Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone.
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.
Career Development Opportunities
- Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities
- Unlimited access to online learning platforms (such as Udemy, Coursera, LinkedIn learning, O'reilly)
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.