Overview

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

• With limited guidance, implementation and monitoring of assigned activity or processing area (recruitment scheduling, offer letters, case management, benefits, compensation , disbursements, etc.) As the advanced level client service role undertakes complex or unprecedented assignments. Provides proactive customer service to clients, ensuring an efficient, well-managed process from end-to-end. Monitors workflow at each step, ensures completion and required approvals are in place; identifies roadblocks and follows through to resolution. Develops reports for more senior professionals and management on process interruptions and inefficiencies. Typically supports higher level staff on a large, complex or risky solution but may directly monitor a small to mid-sized solution, guiding and serving as a resource for peers and lower staff in its correct execution. May require country, region or subject matter expertise to perform role
• As directed, provides analytical support for assigned process or solution. Organize and monitor incoming/outgoing data and the process flow. Follow up with clients to rectify missing or unclear data, signatory authorities, etc. and coach lower level staff on improving adherence to process standards. Significant interaction across all HR COEs, advisors and process areas.
• Serve as an escalation point for HR Contact Center, providing advice and support on issues which may be more complex or non-routine in nature and which require additional consideration or data gathering before engaging an HR advisor or COE. Determines appropriate response (either on their own or through referral to the next level) and follows through to ensure resolution. Assists with assessing the quality and performance of solutions through analysis and interpretation of relevant data.
• Helps management to develop and standardize people solutions, providing relevant analysis of activities and other processes. Provides recommendations for improvement in efficiency, customer satisfaction, etc. Assists in implementation of SOPs, educating contact center staff and other HR stakeholders as required.
• Monitors assigned solutions and ensures all processing activities are conducted in compliance with organization standards as well as federal/state/country laws policies and regulations or industry standards. Escalates complex observations to higher level staff. May recommend solutions for corrective actions.
• No direct reports; provides guidance to more junior professionals as needed.
• This is an Individual contributor role however, People leader experience would be added advantage for any future growth opportunities
• Scope is limited to the quality and accurate completion of own work. Contributes to the achievement of team goals.

• Bachelors degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'