Overview
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
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We're seeking a future team member for the role of Senior Analyst, Client Service to join our Client Service Expert, Global Custody Operations team. This role is located in Pune, MH - HYBRID. Shift: US Hours.
Shift Timings: US - 17:30 IST to 02:00 IST.
In this role, you'll make an impact in the following ways:
- Work with external Investment Managers / clients to monitor and resolve more complex day-to-day issues while coordinating with appropriate resources/teams at BNY Mellon.
- Supports Investment Manager / Clients in addressing more complex operational and technical issues and ensuring requests are executed within the timeline.
- Applies intermediate problem-solving skills, experience, and judgement to analyze information.
- Uses communication skills to deliver high quality service to a specialized client base.
- Uses knowledge of client issues and needs to contribute to business development efforts.
- Provides Investment Manager / clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
- Act as an escalation contact for the team.
- Recommends process improvements.
- Inform the Back-up promptly about any significant changes in the client relationship.
- Prompt communication/escalation of extraordinary, difficult, and risk-laden client inquiries, as well as complaints
- Preparedness to take on back-up functions.
- Supports multiple, moderately complex client accounts.
- Flexible to extend to meet Investment Managers / Clients Expectations.
- Work on training plan and execution.
- Strong knowledge of Trade life cycle, trade settlement, Cash processing and investigations.
- Experience in dealing with swift messages MT103, MT202, MT910, MT540, MT304 ..
- Efficient, structured, independent, and autonomous working.
- Flexible to extend to meet client deadlines.
- Adherence to the internal control, reporting and compliance guidelines.
- Ability to motivate and develop people.
- Lead change initiatives.
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- Best Places to Work for Disability Inclusion , Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.