We're seeking a future team member for the role of Intermediate Representative, Shareholder Services to join our AIS Investor Services team. This role is located in Wroclaw- HYBRID

Department/Team overview

The Shareholder Services team respond to requests and queries from mutual clients which are received via phone, email, or written postal enquiry. Escalate errors as and when appropriate. The team are responsible for maintaining and ensuring that we meet our agreed KPIs with our clients. We are responsible for providing a fast, efficient, accurate service with a limited number of handoffs to ensure the shareholder needs are met and aligned with Client expectations and regulatory requirements.

As our team supports processes for investors across the globe, our working hours may vary, and we appreciate your flexibility.

In this role, you'll make an impact in the following ways:

• trade processing for assigned funds using both automated and manual processing procedures,
• preparing and ensuring that daily trade file is completed and accurate,
• monitoring exception reports to identify and resolve errors,
• working closely with other team members to ensure day-to-day tasks associated with customer deliverables are performed in a timely and accurate manner,
• assisting with the completion of client requests and generates reports to meet client and internal needs,
• reconciliation of trades booked to trade blotters,
• verification of computer input, reconciliation of trades booked to trade blotters,
• ensuring compliance with all internal policies, department guidelines, and external regulation

To be successful in this role, we're seeking the following:

• Previous work experience in finance area (preferably at Middle Office, Trade Capture, Cash processing and related)
• Good knowledge of MS Office Tools - especially Excel (Formulas, Pivot tables)
• Good verbal and written communication skills in English (min. B2/C1)
• Attention to detail

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.