About this role
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
Client Experience Delivery- client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth- differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations- core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation- accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.
Want more jobs like this?
Get jobs in Edinburgh, United Kingdom delivered to your inbox every week.
Team Overview
The Product Implementation Team sits within CX Wealth, supporting EMEA ETF and Mutual fund-launch events as well as critical change activity across the products lifecycle such as investment guideline updates, benchmark changes and regulatory updates. The successful candidate will be responsible for the co-ordination of changes to BlackRock funds alongside leading the launch of certain product types requiring coordination across multiple internal BlackRock teams (sales, portfolio management, investment operations, and corporate functions).
Role Responsibility:
- Coordinate and run launch and change events with all impacted partners (internal and external)
- Take full ownership of ETF and Mutual Fund onboarding and change events, focusing on delivering a positive delivery experience
- Cultivate positive relationships with internal partners including Product Team, Portfolio Managers, Legal & Compliance, Operations and Relationship Managers, encouraging collaboration and positive onboarding event outcomes.
- Review and manage requests by using internal project management tools to handle the tasks associated with product onboarding activities.
- Provide critical control functions such as requesting/receiving sign-offs from key functions in advance of launches/changes becoming effective and incorporating service level agreements into credible end-to-end timelines
- Build strong relationships across the organization by listening carefully to our internal partners and working hard to deliver for the firm
- Identify and drive process improvement opportunities that lower the risk of errors and increase efficiency
- Participation in the development and implementation of continuous improvement of the control environment, policies and procedures, looking for ways to innovate and drive the business forward, delivering a superior client experience.
- Act as a role model within the team and when required, assist in the training and development of team members, helping them prioritise their own workloads appropriately.
Experience:
- Minimum 3 year years of experience in the Investment Management field
- Excellent communication skill, both verbal and written and a demonstratable track record of successfully interacting and influencing and communicating at all levels
- Good stakeholder managements skills
- Ability to work consistently and accurately under pressure to tight deadlines
- Excellent attention to detail with high levels of accuracy
- Team worker, but able to work independently where required
- Fluency in English - verbal and written, knowledge of any other European language is a plus
- Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills
- Motivated, diligent and results driven
- Strong planning and organisational skills with the ability to manage and control their own priorities to meet deadlines
- An enthusiasm for the financial markets
- A good teammate, able to integrate and build rapport quickly
- Understanding of process governance
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.