Description
About this role
About the role:
Join one of the world's top FinTech companies and work with us on our Aladdin platform, used by over 200 of the top global corporations. Our global team is close-knit and shares a common goal of providing the very best possible level of support to our business partners and customers. We embrace diversity and offer Flexible Time Off, collaborative working spaces, and other benefits.
We have a wide and multifaceted stack and skillset, and we're particularly interested in meeting individuals with skills in Strong Leadership, Data-driven Analysis, Networking Concepts, Distributed Databases, and Cloud Platform offerings like Microsoft Azure or Amazon AWS. We are looking for someone with a strong background in supporting mission-critical applications, a track record in outstanding service delivery across infrastructure, and problem-solving through critical thinking.
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Team Overview:
Platform Client Engagement (PCE) is part of the Platform Product Office within BlackRock's Aladdin Engineering organization. Our team supports over 200 external organizations that use Aladdin offerings. PCE plays a crucial role liaising between our Aladdin business and the Aladdin platform, providing technical support for Aladdin clients, leading the technical implementation of Aladdin at new clients, and providing business development support and management of projects for client technology requirements.
Job Purpose / Responsibilities:
The successful candidate will join the PCE Aladdin Client Connectivity team, fostering robust relationships with a diverse range of internal and external teams to provide both tactical and strategic connectivity solutions and support. This role demands a technically adept individual with outstanding communication and organizational abilities, capable of engaging with various levels of technical expertise across teams from business to infrastructure engineering. Responsibilities include engaging with BlackRock clients to discern their needs, customizing private connectivity solutions for Aladdin platform access, and managing project delivery to align with business objectives.
- Coordinate technical private connectivity infrastructure projects for Aladdin clients, both new and existing.
- Manage ongoing client connectivity support and maintenance.
- Engage in high-level strategic discussions regarding connectivity engineering design.
- Contribute to the creation and upkeep of comprehensive documentation.
- Undertake additional technical tasks to support the Aladdin business.
Qualifications:
A successful candidate is expected to possess and demonstrate the following:
Essential Skills
- Proficiency in networking concepts (DNS, Subnetting, IP).
- Proven experience in coordinating the deployment of enterprise networking technologies (VPN/IPSEC, MPLS, etc.).
- Aptitude for technical troubleshooting across desktop technologies and fundamental TCP/IP networking.
- Excellent interpersonal and communication skills.
- Self-driven with a strong sense of initiative and teamwork.
- Competence in prioritizing and resolving high-stakes conflicting demands.
- A results-driven professional dedicated to achieving objectives with a proactive approach.
- A minimum of 2 years in roles such as technical support engineer, desktop support engineer, IT help desk, or similar.
Desirable Skills
- Scripting or rudimentary programming skills for task automation.
- A degree in Information Technology, Computer Science, or a related field.
- Familiarity with cloud technologies like AWS or Azure.
- Exceptional technical writing capabilities or prior experience in documentation.
- Familiarity with Unix-like O.S. such as Linux.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.