About this role

Business Unit Overview:

The EMEA Client Business represents ~$2,200bn AUM and generates +$4.4bn of annual revenue which translates to 25% of BlackRock's total AUM and 27% of BlackRock's total annual revenue.

The EMEA Client Business consists of ~550 members of staff, covering clients in 19 countries, comprised of Sales & Relationship Management functions, Business Development, Marketing, Country / Regional Management functions. These functions are supported by a central Core COO function.

The Core COO team works with the functions within the EMEA Client Business and other internal partners (including Compliance, Finance, Risk and technology teams) to deliver a robust business governance platform, manage the region's financials and maximize BlackRock's commercial impact within the EMEA Region.

• Business Management & Oversight: Driving governance, resource & financial management, risk management and oversight of sales conduct to support compliant revenue growth
• Change: Implementation of regulatory, operating model and client projects
• Sales Training: Developing and delivering a comprehensive client business training programme focused on regulatory change, conduct and product/service updates
• Sales Content: Manages internal content distribution and supporting technology platforms across the EII, Wealth and Insti businesses in EMEA
• Reporting & Automation: Delivery of tactical client reporting in support of client teams and automation of sales processes
• Business Intelligence: Centralised management of sales management information

• Build strong rapport with Sales to help resolve complex problems whilst demonstrating commercial awareness
• Engage with the leaders of the EMEA client business to drive key initiatives and work closely with internal partners including Investment teams, Compliance, Finance, Marketing, Operations, and Transformation Office
• Be responsible for monitoring the EMEA sales teams' adherence to the sales process, and for producing high quality, actionable management information which identifies areas of risk and proposed solutions
• Have the opportunity to work across Business Management, Conduct and Change teams within the EMEA Client Core COO team.
• The successful candidate must be self-motivated, detail orientated and energetic, with the ability to work to multi-task important activities which support the commercial success of the EMEA Client Business.
• Liaise with L&C where appropriate e.g. resolving Core Compliance queries/issues, responding to novel issues/questions, taking responsibility for appropriate attestations, etc.
• When applicable, respond to Internal Audits and Compliance Testing programs along with executing their remediation plans
• Own and regularly review and refresh the business continuity plans (BCP) for the business
• Building strong rapport with Sales to help resolve sophisticated problems whilst demonstrating commercial awareness

• Support the general operating framework for the EMEA Client Business including its Operating Manual, regular certifications, conduct reviews of Aladdin permissions, perform regular folder clean-ups
• Assist with the onboarding of new joiners, quarterly voice recording reconciliations, etc
• Performing or overseeing regular testing and monitoring of the sales teams' processes to validate compliant behaviours
• Aid the review of operating events & complaints frameworks, escalation protocols and oversight as well as assisting to manage the outcomes, in conjunction with the client business and partner teams
• Producing high quality management information able to be used to govern the department
• Detecting key process issues and risks and identify solutions able to be rolled out across the business
• Supporting the day to day management of the business, through the monitoring and coordination of key approval processes managed by the COO team
• Becoming a subject matter expert for the businesses key processes and a point of contact for sales teams
• Identifying and leading projects aimed at improving in the team's efficiency using process improvements and automation

• A high-energy, self-motivated individual who is comfortable working in a fast-paced environment
• Good verbal and written communication skills
• Must have knowledge of Excel & PowerPoint (an ability to navigate and interpret multiple datasets a bonus)
• Inquisitive mindset
• Good interpersonal skills and the ability to build relationships effectively
• Organisational skills and ability to manage multiple work items simultaneously
• Risk & control mindset
• Flexible and proactive with a keen attention to detail