About this role
About BlackRock
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
Client Experience Delivery- client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth- differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations- core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation- accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.
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Team Overview
The Contracting team sits within CX Delivery and is responsible for running a simple, transparent and risk-controlled onboarding process, bringing new client and business opportunities onto the BlackRock platform. The team includes contract officers and implementation managers. Contract Officers are contract managers who work across the firm to ensure contracts move quickly & smoothly from creation to negotiation to execution. Implementation Managers are first and foremost project managers who oversee onboarding activities from start to finish.
Role Responsibility
- Drive the contracting process from initial drafting through negotiation and execution for your portfolio of business and meet client expectations
- Own a client channel, supervise the book of work for that channel including complexity assessment and case assignment, and find opportunities for process and client experience improvements
- Facilitate and coordinate with internal partners across functions involved in the contracting process, ensuring their comments flow through to the contract and requisite approvals are acquired
- Manage client expectations throughout the negotiation process
- Ensure that the appropriate contracting process is followed to mitigate risk to BlackRock
- Identify potential issues that are disseminated to potentially impacted internal stakeholders for review, discussion, negotiation and resolution
- Capture and record relevant non-standard contractual clauses on an ongoing basis and maintain the contractual documentation database
- Ensure that all completed contractual documentation is properly filed and circulated to relevant groups
- Find opportunities for process and client experience improvements
- Support the sales team with contractual documentation queries
Proficiencies
- Proven track record of drafting and negotiating sophisticated legal contracts
- Ability to perform and deliver high quality legal contracts in a fast-paced environment
- 4-7 years relevant investment management experience preferred
- Relevant legal qualification
- Proven skills in successfully managing competing internal and external demands within timeframe
- Knowledge of the asset management industry (fund types, client base and strategies, operational set up and products) and applicable law and regulations
- Comfort in working with multiple systems to supervise and handle the contract negotiation lifecycle
- Ability to independently handle tasks and workload with some guidance and oversight
- Ability to think out of the box, to navigate sophisticated internal processes and functions, and be able to offer practical solutions that will be mutually helpful to both the client and Blackrock
- Demonstrated ability to balance client needs with BlackRock policies and operational procedures; possess regulatory and technical awareness in order to understand associated risks and provide innovative, risk-free and compliance friendly solutions
- Ability to be a great teammate is crucial
- Strongly proficient in standard software (e.g. Microsoft Office) and interested in new technologies
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.