The Client Experience (CX) team, situated within the Technology & Operations organization, is responsible for operational client servicing, working in partnership with our client businesses and teams across the firm to drive, enhance and deliver an exceptional client service experience. Our vision is to make BlackRock easy to do business with, and to deliver clients a high quality service experience across all products, using optimized technology to drive growth.

Within Client Experience Transformation (CXT), the Business Analysis team is responsible for the ongoing development of new strategic and tactical platform tools spanning Client Experience Management, Wealth, Whole Portfolio Servicing, Digital Transformation, Client Onboarding, Reporting and Invoicing.

The Business Analysis team tackles strategic and tactical projects based on benefits including return on investment. Projects generally rely on process streamlining and automation to improve the overall client experience. Team members gain a broad understanding of BlackRock's asset and risk management business (including our Aladdin platform) and will increase their exposure to both engineering and project management.

Responsibilities

• Work with CXT, technical leads, business owners and the Aladdin Engineering and Product teams through the whole SDLC, analysing, understanding and refining systems requirements, designing solutions and working with engineers to build and implement
• Analyzing and evaluating business processes and requirements to identify areas for improvement or enhancement
• Crafting solutions to business challenges by working closely with partners to understand their needs and translating them into functional specification
• Conducting and communicating data analysis to support decision-making
• Define test strategy and maintain test & use cases to facilitate user acceptance and regression testing
• Participating in the design and implementation of systems and processes to support investment operations
• Collaborate closely with team members locally and in a multi-office, multi-country environment
• Thrive in a culture of excellence, innovation, communication and accountability, where all members of the team are motivated to go above and beyond

Skills & Experience

• Preferably financial services experience, ideally in investment management
• 2-4 years experience in a BA role
• Strong understanding of Business Analysis techniques
• Proven track record in delivering projects and implementing solutions
• Experience of MS Visio, Azure Dev Ops & Miro is desirable
• Passion for learning, development and deployment of solutions in the constantly evolving AI/GenAI arena
• Working knowledge of PowerPoint preferrable
• Project Management methodology and standard processes desirable

• Candidates should possess a high level of self-motivation, accountability, and adaptability
• Be flexible, dynamic and passionate about using technology to drive return on investment
• Demonstrate a proactive positive "can do" attitude and contribute as a partner within a global team
• Be very organized and focused, with practiced skills in operating effectively to tight deadlines within a high risk and high-volume environment
• Diligent with the capacity for working effectively and efficiently on multiple projects simultaneously in a fast-paced environment
• Strong analytical and problem-solving skills with the ability to synthesize information and summarize issues
• Possess the ability to communicate well to all levels across business and technology

#EarlyCareers

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.