About this role

Team Overview:

Client Exp Operations Reporting team is part of Global Client Experience umbrella combines Client Reporting and Client Reporting Solutions services at scale. All teams play a role in delivering a better client outcome to ensure service is a true differentiator for BlackRock.

Reporting team is responsible for the preparation and delivery of sophisticated economic and financial analysis to a diverse client base. Portfolio performance, attribution and investment commentary as well as detailed risk analytics are provided to clients through formal periodic reporting and web delivery. In addition, Reporting Services is responsible for partnering with multiple upstream data providers ranging across Data & AI, Accounting, Performance and regional investment and product strategy teams.

• Deliver a superior client experience via front-line client service to clients and related third parties, including understanding clients reporting needs, fielding and responding to client queries and the creation of accurate and meaningful reports.
• Understand flow of client, market and fund information across BlackRock and external data providers
• Facilitate bespoke and standard report creation through analyzing and researching client, market and fund data and related information
• Oversee and ensure timely and accurate distribution of all deliverables, proactively communicating potential delays and restatements to the client
• Constantly evaluate systems, processes and procedures for inefficiencies and make recommendations on improvement
• Support various projects, including automation/standardization efforts and the evolution of standard deliverables. Leveraging some of the language i.e., VBA, SQL,etc. - Programming or automation experience with Macro & SQL (intermediate) is a must have
• Understand the risk environment within the department - promote risk awareness, assessment, control and escalation mechanism
• Candidate should be well versed to be a student of the market knowing the economic conditions on a micro and macro level
• Adopt values that are more inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect, and incorporating diversity and inclusiveness as a key cultural value, not just as an end in itself, but as a fundamental aspect of doing good business.

• Post graduate degree in business, finance, accounting, economics, or related field with at least 1-3 years of experience. Prior experience in investment management will be preferred.
• Keen interest in investment products and a preference of 1-3 years of financial services experience, especially investment management or data visualization with good knowledge of financial products.
• Outstanding client service skills, maturity and judgment in dealing directly with clientele
• Exceptional written and verbal communication skills are essential
• Excellent attention to detail, extremely accurate and well organized
• Strong analytical and problem-solving skills with the ability to synthesize information, summarize issues and think outside the box
• Sharp control/risk mitigation mentality with ability to know when to escalate issues
• Ability to operate effectively under tight deadlines and to prioritize work with strong emphasis on time management
• Should be a team player who have Abilities and desire to work in a team environment, willingness to ask questions but also to learn independently.
• Happy to work in flexible shift timings across all three regions.
• Proficiency in Microsoft Office and an aptitude for learning new applications.

• Strong experience is SQL query lang
• Presence, maturity and credibility to effectively represent internally and externally, and confidence in engaging with internal and external stakeholders across investment managers, product strategy and client business groups
• Ability to develop strong and trusting relationships
• Strong attention to detail
• Strong research and writing skills to clearly articulate sophisticated concepts, ideas, and processes.
• Integrity and fiduciary, strong work ethic and professional disposition.
• Strong level of self-direction, ownership, organization and initiative.
• Team work oriented with proven organizational skills and ability to manage multiple objectives simultaneously. Able to influence without authority.
• Deal with colleagues in a diplomatic and persuasive manner and to multi-task in a busy and varied environment.
• A strong team ethic