Staff I Site Reliability Engineer

Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

1. Drive/Lead the performance and operational aspects of a suite of applications and services from a performance, responsiveness, capacity and availability perspective.
2. Responsible for the day to day faciliation of our DevOps practices & work as part of the team.
3. Focus to deliver multi-release and potentially multi-year technical projects, including the strategy and implmentation. Additionally, through the course of that primary foucs they demonstrate cross product line business context and understanding.
4. Exhibit a very high standard of technical judgement, innovation and execution to tackle open-ended problems that require difficult prioritization and tradeoffs, often defining what, how and when with precision.

1. Develop new methods, processes and tools which are useful to colleagues and others.
2. Demonstrate a deeper and more comprehensive understanding of cloud technologies and services. Approach problems with a logical and systematic mindset.
3. Clearly communicate technical information and project updates to non-technical team members and management. Maintain up-to-date documentation for configurations, procedures, and troubleshooting guides.
4. Effectively manage time and prioritizes tasks to meet project deadlines and SLAs. Balances reactive tasks (incident response) with proactive initiatives (optimization).
5. Effectively engage with peers to deliver projects and visions without being the primary contributor of technical execution
6. Take responsibility for assigned tasks, Services, Application, and BlackLine as a whole. Delivers more than the bare minimum requirements. Considers the needs and goals of internal or external customers and uses this experience to inform on delivery.
7. Engage in strategic planning and provides input.
8. Effectively manage time and prioritizes tasks to meet project deadlines and SLAs. Balances reactive tasks (incident response) with proactive initiatives (optimization).
9. Effectively engage with peers to deliver projects and visions without being the primary contributor of technical execution
10. Maintain documentation and operational knowledge base.

• Expertise in reliable and repeatable web application deployment and architecture.
• Someone energized by a fast-paced, iterative approach.
• An ability to balance the urgent needs along with long term strategy.
• Strong ownership, pride of work, and ability to take things across the finish line.
• Of particular interest is a specialty in one or more of the following: Multi-page web apps, API integrations, monitoring/alerting, Public Cloud infrastructure management, distributed systems, cloud networking, or application security.
• Hands-on problem-solving skills and Root Cause Analysis, technical leadership and mentoring qualities.
• Strong written and oral communication skills.
• Manage end-to-end availability and performance of mission critical services and build automation to prevent problem recurrence.
• Lead by example, care for your team, and establish credibility with the quality of the teams' technical execution.
• Participate in and manage on-call rotation for the SRE Team
• Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Blackline's services.
• Cross-system and full-stack architecture experience and awareness.
• Ability to communicate well with both business owners, Executives and technical staff, at the appropriate levels.
• Primary -
  1. Cloud knowledge (preferred - GCP)
  2. OS skills - linux (in-depth), windows
  3. IaaC - Terraform, Chef/Ansible (preferred - Chef, if not Ansible is fine)
  4. kubernetes, docker
  5. CICD - jenkins, Github Actions, Azure DevOps, Harness (preferref - jenkins, Github Actions)
  6. Scripting - Python, PowerShell, Shell
  7. Version Control - Git
• Experience with cloud-based development and deployment, monitoring and troubleshooting whilst being equally passionate to learn/adapt to new technologies.
• Preferred Cloud certifications like, but not limited to Hashicorp Terraform Associate+, Kubertnetes and Cloud Native Associate (KCNA), and Associate+ Cloud Engineer (ACE), Cloud Engineer, Cloud Architect, Cloud Developer, Cloud DevOps Engineer, New Relic Certiifed Full Stack Obervability Practitioner
• Advanced skills in Python, Groovy and other programming languages
• Prior C#, ASP.NET, Ruby, Go or Java development experience, preferably in an agile SaaS environment.
• Experience with cloud computing technologies, such as AWS, Azure, and Google Cloud Platform.
• Experience in recruiting and managing a team of experienced Engineers.
• Skill managing and prioritizing troubleshooting of enterprise services with complex interactions between applications, operating systems, network protocols, and client configurations.
• Capable of technical deep-dives into code, networking, operating systems and storage, yet verbally and cognitively agile enough to hold your own in a strategy discussion with leadership team.
• Experience with software development processes and methodologies.

1. Performance and operational aspects of a suite of applications and services from a performance, responsiveness, capacity and availability perspective.
2. Responsible for the day to day faciliation of our DevOps practices & work as part of the team.
3. Focus to deliver multi-release and potentially multi-year technical projects, including the strategy and implmentation. Additionally, through the course of that primary foucs they demonstrate cross product line business context and understanding.
4. Exhibit a very high standard of technical judgement, innovation and execution to tackle open-ended problems that require difficult prioritization and tradeoffs, often defining what, how and when with precision.
5. Develop new methods, processes and tools which are useful to colleagues and others.
6. Demonstrate a deeper and more comprehensive understanding of cloud technologies and services. Approach problems with a logical and systematic mindset.
7. Clearly communicate technical information and project updates to non-technical team members and management. Maintain up-to-date documentation for configurations, procedures, and troubleshooting guides.
8. Effectively manage time and prioritizes tasks to meet project deadlines and SLAs. Balances reactive tasks (incident response) with proactive initiatives (optimization).
9. Effectively engage with peers to deliver projects and visions without being the primary contributor of technical execution
10. Take responsibility for assigned tasks, Services, Application, and BlackLine as a whole. Delivers more than the bare minimum requirements. Considers the needs and goals of internal or external customers and uses this experience to inform on delivery.
11. Engage in strategic planning and provides input.
12. Effectively manage time and prioritizes tasks to meet project deadlines and SLAs. Balances reactive tasks (incident response) with proactive initiatives (optimization).
13. Effectively engage with peers to deliver projects and visions without being the primary contributor of technical execution

1. Experience with cloud computing technologies, such as AWS, Azure, and Google Cloud Platform.
2. Experience with cloud-based development and deployment.
3. Experience with cloud-based monitoring and troubleshooting
4. Learn/adapt to new technologies.
5. Preferred Cloud certifications like, but not limited to Hashicorp Terraform Associate+, Kubertnetes and Cloud Native Associate (KCNA), and Associate+ Cloud Engineer (ACE), Cloud Engineer, Cloud Architect, Cloud Developer, Cloud DevOps Engineer, New Relic Certiifed Full Stack Obervability Practitioner
6. Advanced skills in Python, Groovy and other programming languages

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.