Senior Implementation Consultant

Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

• Manages a diverse portfolio and delivers mid-market to large-scale implementation projects, spanning multiple sectors.
• Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
• Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
• Utilizes business acumen, Accounting/Finance Industry knowledge, and product knowledge to serve as a trusted advisor and become an application expert to address client use cases and business challenges.
• Builds strong and positive relationships with client contacts, including executive sponsors and management for the duration of the project and post-delivery transition.
• Drives analysis and provides client recommendations at both strategic and operational levels, based on project objectives
• Elicits, documents, interprets and translates client business requirements or high-level requirements to be used for application configuration and testing solutions during implementations.
• Responds to client communications and proactively researches, resolves issues, and provides best practices with a high sense of urgency and customer service.
• Manages project deliverables from beginning to end and defines and confirms scope, ensuring that all specifications are clearly defined to satisfy expectations.
• Establishes a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle including budgetary, timeline and performance considerations.
• Leads, mentors, trains and coaches less tenured implementation consultants to complete project outputs.
• Performs other tasks and responsibilities as required.

• Bachelor's degree or equivalent work experience
• At least 5 years of experience in Consulting Services, Client Services and/or Professional Services environment
• Two years of experience with BlackLine Products
• Proven experience to balance multiple projects at any given time and stay on top of all details, with enterprise level customers
• Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
• Expertise with installation, configuration, troubleshooting, and support of software application
• Experience in a high-revenue producing environment (eg billing of time and materials)
• Demonstrated and proven experience documenting Business Requirements for software development and technical specifications
• Previous Business Analysis experience
• Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
• Knowledge of MS Office, MS Project, Salesforce/CRM, Accounting Software
• Knowledge of accounting terminology and processes (e.g. month-end close process)
• Excellent communication skills, strong organizational skills and attention to detail
• Effective negotiation/conflict resolution skills
• Effective problem-solving and critical thinking skills
• Demonstrated project management skills
• Strong client relationship skills
• Ability to deliver world-class service and high-impact results
• Ability to foster a sense of inclusiveness
• Ability to manage self and others under pressure and time-sensitive deadlines
• Ability to navigate ambiguous or difficult situations or personalities
• Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually

• Three plus years of experience in the audit/accounting industry preferred
• Experience with large scale ERP systems including SAP and Oracle preferred
• Accounting degree/CPA preferred
• PMP Certification

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.