Senior GTM Operations Manager (Variable Compensation)

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It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

• BlackLine is seeking a Senior GTM Operations Manager to join our Revenue Operations Team reporting directly to the Senior Director GTM Operations and Variable Compensation. This role will lead the annual incentive compensation plan design and collaborate with Finance, HR, Technology teams, and other stakeholders to transform and optimize the design, governance, and administration of our incentive compensation plan portfolio.
• This role will require a firm grasp of the administrative process flow for incentive compensation, including plan document distribution and tracking; transaction crediting; incentive calculations; payment file preparation; and issue resolution. Familiarity with a diverse set of incentive compensation plans and metrics is key.
• It is the responsibility of this role to manage the day-to-day incentive compensation process within Revenue Operations and with the assistance of two Senior Analysts, ensure deliverables are provided to business partners and customers in an efficient, accurate, and timely manner.
• This position will require a results-oriented self-starter who is organized, team-focused, and possesses a strong work ethic while leveraging relationships to ensure deadlines are met. The ideal candidate will possess the ability to communicate effectively, and craft compelling narratives to influence business and technical stakeholders across all levels of the organization.

• Organize and present annual plan updates to various payee groups, including creating and presenting training materials.
• Oversee administration of incentive compensation plans, plan exceptions, inquiry management, and requests from Participants
• Quota assignment process for various Sales roles.
• Analyze all aspects of the incentive compensation programs to gauge its effectiveness
• Coordinate with other supporting teams within Accounting, Finance and Payroll to ensure accurate and timely payout of incentives including performing necessary approvals.
• Perform complex data modeling and analytics related to sales commissions and incentive programs, effectiveness, costing, and projections, and overall effectiveness of the IPS program
• Implement and administer compensation policies and various programs including SPIFFs.
• Generate and manage the BLIP (BlackLine Incentive Plan) and IPS (Individual Plan Summary) documents partnering with HR and Legal to ensure adherence to local laws and regulations.
• Contributes to scorecard and reporting for GTM leadership and executive teams
• Provide Sales Management with monthly updates on sales performance and support capacity planning.

• Strong knowledge and understanding of the Salesforce.com platform
• Experience with Varicent, Anaplan ICM, Xactly, Callidus or a similar ICM tool
• Power-user proficiency in Excel data analysis, experience working with large and complicated data sets
• Familiarity with basic accounting principles

• 8+ years of experience in incentive compensation within GTM Operations, Finance or Consulting, including 4+ years of experience in B2B SaaS (software-as-a-service) environments

• Ability to follow professional and legal protocols when working with personal information that is sensitive or confidential.
• Ability to communicate and present complicated topics.
• Well versed in Sales Performance Management metrics and protocols.
• Exceptional problem-solving skills, including ability to operate in ambiguity and establishing frameworks to apply to emerging business problems
• Proven project management experience; successfully leading and completing projects
• Strong organization and execution skills, including ability to operate independently and drive strategic initiatives from ideation to end outcomes
• Analyze trends and provide recommendations for strategic improvements
• Possesses excellent analytical skills and can synthesize large data sets into actionable insights for the business
• Collaborative and able to build productive and positive relationships across the team and with your business stakeholders
• High motivation for continuous improvement and ability to drive impact in a fast-paced environment.
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Experienced in creating and maintaining complex spreadsheets, dashboards, charts, and reports that present data in a clear and accurate manner
• Understanding of standard business practices related to Sales Compensation processes and Sales Incentive Compensation Management Software

• Experience working in Tableau Desktop (strongly preferred) or other equivalent tool

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.