Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

• Enablement Strategy Development: Design and implement an enablement strategy aligned with organizational goals and the needs of Customer Success teams. Identify and address skill and knowledge gaps within the CS organization.
• Onboarding & Training: Develop and deliver onboarding programs to ensure new CS team members ramp up quickly and effectively. Provide ongoing training sessions to support product knowledge, customer engagement strategies, and best practices.
• Content Creation & Management:Create, curate, and maintain enablement materials, including Customer Success playbooks, templates, presentations, and other resources. Ensure materials are up-to-date, accessible, and relevant to the team's objectives.
• Performance Management: Establish KPIs and metrics to assess the effectiveness of enablement programs. Gather feedback from CS teams to refine and improve enablement initiatives continuously and often. Drive programs that reinforce customer loyalty, satisfaction, and advocacy. Establish and maintain systems for communication, reporting, and measuring the impact of enablement activities to ensure continuous improvement and scalability.
• Cross-Functional Collaboration: Partner with Sales, Product, Renewals, Support, Marketing, and other teams to align strategies and ensure consistent messaging and processes. Serve as the voice of the Customer Success team in cross-departmental meetings and initiatives.
• Data Analysis & Feedback: Collect and analyze valuable data such as user feedback, customer health scores, and customer satisfaction metrics to identify areas for improvement and optimize customer-facing processes.

• Customer Satisfaction by delivering engaging customer experience
  • Customer Satisfaction Score (CSAT)
  • NPS
  • Health Scores
• Customer Engagement
  • Expansion
  • Consumption & Adoption
  • Churn and Attrition reduction
  • Multi-Year

• 5+ years of experience in Customer Success or Sales Enablement, bachelor's degree in business, Finance, or a related field.
• Strong communication skills, both written and verbal.
• Proven track record of developing and implementing training and enablement initiatives that drive measurable results.
• A customer-centric mindset with a passion for helping others.
• Strong understanding of customer success methodologies, processes, and tools.
• Ability to quickly learn and understand software products and services.
• Ability to work collaboratively in a team environment.
• Proficiency in using CRM, MS Suite of Products, and Gainsight.

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.