Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
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Work, Play and Grow at BlackLine!
Make Your Mark:
The Project Manager works with customers, partners, and the BlackLine Professional Services Team on driving projects to successful outcomes. The role is responsible for managing the relationship with the customer and partner teams throughout the engagement and is the main point-of-contact between customer/partner and BlackLine teams
You'll Get To:
- Manage multiple customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine.
- Create plans for implementation projects complete with budgetary information, scheduling, and resource needs.
- Coordinate consultants and engineers to ensure successful project delivery.
- Outline project success criteria and communicate them to all stakeholders. Drive project towards desired outcomes
- Provide status reporting across leadership regarding project milestones, objectives, dependencies, risks and issues.
- Track and report project financials against estimate; escalate and resolve financial issues as they arise.
- Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.
- Identify, manage and mitigate project risk
- Act as the escalation point, when issues arise with the customer or partner on engagements and help manage issues to resolution
- Reinforce leading implementation practices, templates, policies, and tools to ensure successful project delivery.
- Track deliverables using appropriate tools.
- Maintain project data within professional services management tool and associated systems, ensure updated and accurate for cross-org visibility
- Identify ways to upsell or cross-sell to increase revenue and build brand awareness.
- Coordinate and lead customer meetings involving all stakeholders (kickoff, weekly status, escalation, steer committee
- Complete other projects duties as assigned.
What You'll Bring:
- 5+ years of experience of software/SAAS project management and 7+ years of experience working with business stakeholders within a cross-functional matrix environment.
- BA/BS
- Proficient in MS Office and CRM/project management software.
- Strong organizational skills.
- Customer-oriented approach.
- Excellent verbal and written communication abilities.
- Sharp business acumen.
- Problem-solving aptitude.
- Proven ability to demonstrate a drive for results and accountability of business needs.
- Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective.
- Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities.
We're Even More Excited If You Have:
Background in Sales and Customer Service
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.