Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
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Work, Play and Grow at BlackLine!
Make Your Mark:
The Package Delivery Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Associate Implementation Consultant is also responsible for consulting with midmarket clients regarding best practices and client business needs to best configure the software and provide exceptional customer service.
You'll Get To:
- Leads and/or assists with multiple concurrent implementation projects with direction and standard implementation procedures.
- Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
- Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
- Communicates with key stakeholders to ensure risk awareness, project progress, set expectations and define next steps in a timely manner.
- Trains and advises clients to properly use appropriate products to best fit their individual needs based on best practices and use cases.
- Coaches and consults with clients to advocate the features and functionality of BlackLine products during configuration to obtain buy-in and user adoption. Offers recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards.
- Assesses and troubleshoots application issues during the implementation cycle.
- Provides application feedback to Product team to enhance or resolve functionality for future releases.
- Supports clients on various time zones simultaneously
- Performs other tasks and responsibilities as assigned.
What You'll Bring:
- Advanced language skills (English required; other languages preferred) to communicate fluently in a professional environment with an international customer base
- Demonstrated experience in managing implementation projects
- Knowledge and experience of accounting terminology and processes (e.g. month-end close process, reconciliations)
- Knowledge of MS Office, MS Project, Salesforce, Accounting software
- Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
- Excellent communication skills, strong organizational skills, and attention to detail
- Demonstrated strong technical problem-solving skills
- Strong client relationship skills
- Ability to lead, own and manage a project
- Ability to prioritize with competing priorities
- Ability to navigate ambiguous or difficult situations or personalities
- Must be proactive and have a sense of urgency
- Ability to interact and collaborate with all levels of staff across the organization in both internal support groups and external client stakeholders
We're Even More Excited If You Have:
- 3+ years of experience working within a global organization, Technology industry preferred
- At least 2 years of experience in Consulting Services, Client Services and/or Professional Services environment
- Previous experience working with a Blackline product is a big plus
- Proficiency in other foreign languages (in addition to English) is a plus
- Accounting degree preferred
- Software background preferred
- Previous experience documenting Business Requirements for software development and technical specifications
- Experience working for an SAAS company
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.