Implementation Consultant, Invoice to Cash

Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

• Engages with a diverse portfolio of customers and delivers implementation projects of multiple, concurrent, complex and/or enterprise-level projects with minimal supervision.
• Provides advisement on industry best practices for use in the configuration of the BlackLine suite of products
• Maintains a high level of billable utilization and generates revenue, by delivering consulting services to end customers.
• Works with Project Manager(s) to drive and manage all project phases and milestones to completion within budget, scope, schedule, and customer satisfaction.
• Contributes to and maintains documentation throughout the implementation to include - timecard entries, data requirements, and issue trackers and risk mitigation plans, etc.
• Utilizes business acumen, Accounting/Finance Industry knowledge, and product knowledge to serve as a trusted advisor and become an application expert to address customer use cases and business challenges.
• Collaborates with all key stakeholders regarding project progress and next steps in a real time manner.
• Provides training and guidance to customers throughout the project.
• Collaborates and contributes to team goals and successes, including development of new processes, partnering cross-org to assist with product development, identifying implementation process improvements, and delivering training across the teams and subject matter expertise
• Elicits, documents, interprets and translates customer business requirements to be used for application configuration and project delivery.
• Assesses, troubleshoots, and tests BlackLine products during the implementation cycle.
• Maintains knowledge of products and best practices by attending training and continuous learning.
• Performs additional tasks and responsibilities as assigned

• At least 3 years of experience in customer facing Consulting Services, Customer Services and/or Professional Services environment
• Experience and expert knowledge of accounting terminology and processes. Specifically, the Accounts Receivable processes of Cash Application and Collections.
• Excellent verbal and written communication skills, strong organizational skills, and attention to detail
• Experience in a high revenue producing environment (e.g. billing of time & materials)
• Experience communicating and presenting to a diverse set of people
• Experience in a customer-facing services delivery role
• Experience in contributing to team projects
• Experience in a customer-facing role across diverse groups and organizational levels
• Demonstrated strong technical problem-solving skills
• Knowledge of MS Office, MS Project, Salesforce, Accounting software
• Effective problem-solving and critical thinking skills
• Strong customer relationship skills
• Ability to prioritize with competing priorities
• Ability to navigate ambiguous or difficult situations or personalities
• Must be proactive, self-starter, and have a sense of urgency
• Ability to interact and collaborate with all levels of staff across the organization in both internal support groups and external customer stakeholders

• Four plus years of experience in Accounts Receivable / Cash Application / Collection processes, ideally in a Team Lead or Manager role
• Four years of experience with enterprise ERP products (Oracle, SAP, JD Edwards, NetSuite, ...)
• Accounting degree / CPA preferred
• Software delivery background preferred
• Technology background/experience preferred

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.