Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
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Work, Play and Grow at BlackLine!
Make Your Mark:
The Learning Experience Designer (LED) will support the enablement efforts of our Go-To-Market (GTM) functions and apply their deep expertise in instructional design, adult learning, and learning tools to develop innovative content, resources, and training that is relevant, actionable, and easily consumed. The LED's design toolbox includes planning, developing, evaluating, and maintaining training ILT/vILT content, eLearning courses, simulations, mobile learning, graphical assets, and job aids/QRGs. This individual will have a keen eye for learner experience, with an unyielding attention to detail and design quality, to create learning solutions that are not only engaging and interactive, but also deliver real performance outcomes. This will involve working with a broad set of stakeholders across GTM as well as subject matter experts to prioritize, create, launch, and evaluate GTM enablement programs.
You'll Get To:
- Lead and execute projects through the design lifecycle, from scoping, research, and needs analysis, to design and content development, through launch and measurement for successful implementation and impact
- Align learning solutions with global business objectives by working with GTM Enablement team members, stakeholders, and SMEs to identify performance gaps and best practices, then establish learning objectives
- Collaborate and consult with GTM Enablement team members to brainstorm and identify learning solutions to achieve desired outcomes
- Identify and implement the most effective modalities and tools (ILT, vILT, job aids, QRGs, infographics, simulations, microlearning, eLearning, and blended learning) to support an array of learners, while considering time and geographical constraints, to create programs that drive performance outcomes and break down concepts into simple learning blocks
- Write effective copy, instructional text, and audio/video scripts that support the learning objectives and provide drafts quickly to ensure on-time delivery
- Lead the design, development, and implementation of enablement for technology and systems, including WalkMe builds for Salesforce/CPQ, to accelerate time to competency, increase digital adoption, and support digital transformation
- Be the voice of the learner, ensuring their needs are at the forefront of our content efforts
- Build metrics into training design to measure training effectiveness and evaluate retention of information and application of learning
- Pivot as needed to support different projects for a broad set of stakeholders
- Support the configuration and administration of the LMS
- Keep up to date with current trends in Learning & Development
- Other duties as assigned
What You'll Bring:
- Years of Experience in Related Field: 10+ years of experience in instructional design and corporate training, with a minimum of 2 years' experience in technology and systems training
- Education: Bachelor's Degree
- Proven ability to create learning solutions using a variety of tools, including as Adobe Captivate, Adobe Creative Suite, Doodly, Vyond, and Articulate 360
- Proficient in building systems training using WalkMe
- Experience publishing and managing learning objects and running reports in a LMS/LXP (Docebo experience a plus)
- Proven ability to manage concurrent projects and consider tasks, risks, dependencies, and timelines
- Deep understanding of and ability to apply adult learning theory
- Ability to apply Kirkpatrick's Evaluation Model
- Expertise in Microsoft Office Suite
We're Even More Excited If You Have:
- 5+ years of sales training/enablement experience, preferably in B2B Financial SaaS space
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
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