Responsibilities

• Manage projects for a federal client by balancing scope, time, cost, and quality. 
• Coordinate and facilitate Agile ceremonies as Scrum Master.
• Practice effective task management to prioritize work and meet short-turnaround deadlines while ensuring processes are followed and Bixal quality standards are met.  
• Maintain a positive team environment that promotes individual development and high-performance standards. 
• Serve as the team’s liaison with federal clients to meet their needs, make their goals actionable, and provide consultation. Coordinate between the clients and team to leverage efficient time and resource use and to manage the pipeline of work and user expectations. 
• Provide the client with timely communications on project progress, changes, and direction. 
• Facilitate team meetings, including with the client, in a productive and professional manner. 
• Define and implement process improvements to optimize efficiency and ensure deliverables achieve the highest quality, such as creating and implementing requirement checklists 
• Anticipate problems and identify solutions with an enthusiastic and positive attitude.  
• Coach and mentor a team—identify strengths and work to improve weaknesses to help each member grow; guide team on how to effectively self-organize; lead the team through example.  
• Feel confident presenting and articulating information to clients as needed.  
• Perform other duties or special projects as assigned. 

Qualifications

• 10+ years of collective, professional work experience.
• Bachelor’s degree.
• Ability and willingness to undergo a background investigation and obtain a Public Trust security clearance. 
• Must be a United States citizen as required by the client. 
• 5+ years of direct experience managing high-performing, cross-functional digital product teams in positions of increasing complexity and responsibility.  
• 3+ years of experience working within the IT industry or managing an IT project or team. 
• Availability to work from 8am-5:30pm Eastern Standard Time (EST). 
• Technical fluency, ability to understand and report (in plain language) on technical tasks. 
• Demonstrated history of interfacing with cross-functional teams and senior management, as well as external clients and other stakeholders.  
• Excellent soft skills: good communicator, emotionally intelligent, empathetic, good follow-up, polite, positive attitude, proactive problem-solver.  
• Proven track record of managing issues and risk through mitigation strategies.  
• Experience in human-centered design principles, software design life cycle, and adoption of Agile mindset.  
• Strong experience and comfortability with Microsoft Office suite, Google Workspace, JIRA,or other project management tools, virtual collaboration tools such as Miro or Mural.   

Nice to Haves

• Technical background. 
• Certified Scrum Master (CSM). 
• Project Management Professional (PMP) or Project Management Institute Agile Certified Practitioner (PMI-ACP).  
• Experience working with the federal government. 
• Familiarity with Human-Centered Design. 
• Familiarity with the United States Web Design System (USWDS). 
• Familiarity with Contractors Performance Assessment Reports (CPARs)