Job Description

About This Role:

As the T&E Senior Analyst for LATAM GBS PTP, you will serve as the go-to subject matter expert, tasked with handling complex inquiries and managing escalations with finesse. Your primary goal is to support the team in resolving requests efficiently while maintaining a consistent, standardized approach. A significant part of your role involves ensuring that our Travel & Expenses (T&E) processes run smoothly and in compliance, offering a superior customer service experience in Spanish. The value you bring to our business is immense, as you help maintain our internal control environment and drive compliance and efficiency within the Procure-to-Pay (P2P) area. This role fits into the overall business structure by providing pivotal support and expertise to the finance team and ensuring that our operations align with our commitment to excellence.

What You’ll Do:

• Conduct detailed audits of employee expense reports to ensure accuracy and policy adherence.
• Promptly address all inquiries and complaints, delivering professional service in Spanish.
• Fulfill Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with the requisite quality and timeliness.
• Investigate and resolve Travel & Expenses related issues and queries.
• Contribute data for management analysis to facilitate informed decision-making.
• Deliver exceptional customer service, both written and oral, to employees and stakeholders in Spanish.
• Propose process enhancements to boost efficiency and productivity.
• Manage daily workload and tasks within the group effectively.
• Perform credit card reconciliations and activities related to month-end close.
• Assist the team with complex accounts payable T&E inquiries as the Subject Matter Expert.
• Review and work on logged incidents, drive resolutions independently and collaboratively, and discuss incident analyses with the manager.

Who You Are:
You are an individual with a passion for precision and a talent for tackling complex problems. With your fluent Spanish communication skills and your dedication to exceptional service, you are the pillar of support for both our team and our customers. In your career, you have demonstrated a knack for improving processes and a commitment to delivering results. You thrive in an environment where your expertise is valued and where you can mentor others while continuing to grow professionally.

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

Qualifications

Required Skills:

• Bachelor’s degree in finance or a related field.
• 2 to 4 years of experience in an accounting or payables processing function.
• Prior corporate experience in T&E, Finance, or Customer Service.
• Proficiency in working within an international environment.
• Knowledge of Oracle ERP systems.
• Fluency in English and Spanish; proficiency in additional languages is a plus.

Preferred Skills:

• Strong analytical and data analysis skills.
• Exceptional interpersonal skills with the ability to work cross-functionally.
• Proven track record of process improvement initiatives.

Additional Information

About Biogen Poland:

Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we’re driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we’re inviting you to join our team.

 About Global Business Services (GBS):

The Global Business Services (GBS) team transforms Biogen’s business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.
 

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.