Sales Operations Coordinator

Job Description

The Sales Operations Coordinator role involves a combination of strategy development, sales administration, and performance tracking in both private and public market sectors. This role ensures alignment of strategy with operational processes, governance, and ongoing performance analysis to optimize Biogen’s market impact.

The main functions:

Strategic & Commercial Planning

• Lead and participate in demand meetings and sales forecasting.
• Develop business cases and dashboards for tracking sales performance.
• Implement strategies using KPIs to prioritize actions for key customers.
• Use information bases for customer segmentation and mapping.

Process Management

• Manage Standard Operating Procedures (SOP) for both private and public markets.
• Oversee sales processes, including sell-in, sell-out, and stock analysis.
• Ensure effective execution of SOPs, particularly in public tenders and distributor contracts.
• Ensure smooth communication and documentation between Biogen and distributors.

Governance & Reporting

• Ensure compliance with governance for sales meetings and reporting systems (Front-End Back-End).
• Create and analyze reports on sales performance, contracts, opportunities, and patient mapping.
• Monitor and ensure full participation in public tenders and compliance with contracts.

Sales Administration

• Manage the billing schedule and solve issues related to supply shortages.
• Track and evaluate distributor stock levels and adjust based on sales data.
• Oversee and streamline the creation of reports (e.g., daily field force reports, financial forecasts, and stock closures).

Continuous Improvement & Development

• Identify and address process and reporting corrections to optimize operations.
• Develop reports and strategic directions for the rare disease market.
• Work on automating tools and ensuring full integration of information bases.

 

What You’ll Do

The main objective of this role is to establish and execute a robust strategy in Managing Commercial Relationships | Back-end and front-end development and implementation | Optimizing Commercial Processes | Managing Sales Governance and Administration | Performance Analysis and Continuous Improvement.

- 360° View Customer Biogen.

- Front-End Back-End Tool.

- Demand Meeting | Forecast.

- Develop and Manage SOP.

- Sales Call.

- Strategic + Performance.

- Account segmentation.

- Patient Map.

- Measurement and monitoring of KPIs.

- Prioritization of action plans for strategic and relevant customers.

- Strategy & Governance Sales Management | Private + Public Market.

- Sell In Process.

- Focal Point Distributors.

- S&OP meetings.

- Stock level.

- Governance system Private and Public Market.

- Public BID.

- Sell-In Price | Monthly Billing Analysis | Audit Process.

- SAC Biogen | Guarantee 100% referral and response.

- Quality Biogen - Distributor | Create bridge for quick analysis.

- Biogen - Distributor documentation bridge.

- Report Public Market Contracts.

- Report Mixing Channel.

- Field Force Daily Report.

Qualifications

Who You Are

- Senior professional with more than 5 years' experience in commercial intelligence, strategy and sales administration, ideally with knowledge of the pharmaceutical and healthcare sectors.

- Excellent command and experience with data analysis and business intelligence tools, such as Power BI | SQL (Back-End | Front-End).

- Strong network of contacts with experience in cross-functional collaboration with business units, finance, access teams and public and private stakeholders.

- Proven track record of success in sales forecasting, performance analysis and driving strategic initiatives with an impact on customer engagement and commercial results.

- Entrepreneurial spirit, able to identify market trends and turn data into actionable strategies that drive company growth.

- Results-oriented, with a strong compliance approach, able to manage governance processes and ensure compliance with regulatory standards in public and private markets.

- Adaptable to fast-paced matrix environments, with a strong ability to prioritize tasks and manage multiple projects simultaneously.

- Exercises independent judgment in decision-making processes, demonstrating creativity in problem-solving, while fostering a culture of collaboration and diversity.

Additional Information

- São Paulo - Vila Olimpia

- Hybrid (50% office based)

 

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.